Customer Service Representative

2 weeks ago

Austin, United States Techworkers Full time

We're looking for Customer Service Agents We are in search of talented, driven individuals to join our team and aid our client in delivering exceptional customer service experiences


Position Title: Customer Service Agent

Employment Type: DIRECT HIRE

Location: AUSTIN, TX (in-office, not remote)


The Customer Service Agent will uphold the company's reputation for outstanding customer service and operational excellence. With the ability to manage diverse responsibilities, this role transcends conventional customer service duties to encompass operational and innovative elements, ensuring each day is dynamic and fulfilling. This position is well-suited for current college students or individuals with a Bachelor's degree, eager to apply their academic knowledge in a dynamic real-world setting.


Primary Responsibilities:

  • Customer Support: Deliver exceptional service via phone, email, and chat channels.
  • Operations Assistance: Aid in optimizing operations and proposing enhancements.
  • Innovative Thinking: Actively contribute to brainstorming sessions to devise novel customer service approaches.
  • Organization: Efficiently manage tasks and projects while maintaining quality standards.
  • Team Collaboration: Collaborate closely with other departments to ensure seamless service provision.
  • Knowledge Enhancement: Continuously update understanding of products, services, and policies.
  • Documentation and Reporting: Maintain accurate records of customer interactions and generate necessary reports.


Requirements:

  • Currently enrolled in college or possess a Bachelor's degree in Business, Communications, or a related field.
  • Outstanding communication and interpersonal abilities.
  • Capacity to multitask and adapt to shifting priorities.
  • Problem-solving aptitude coupled with innovative thinking skills.
  • Basic proficiency in CRM systems and Microsoft Office Suite.
  • Demonstrated capability to work independently and within a team.
  • Open to recent graduates and students


Preferred Qualifications:

  • Previous experience in customer service or operations is advantageous.
  • Strong organizational and time management proficiencies.
  • Proactive approach to identifying and implementing operational enhancements.


Job Type: Full-time

Salary: From $20.00 per hour

Expected hours: 40 per week

Benefits:


  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance


Experience level:


  • No experience needed


Shift:


  • Morning shift


Weekly day range:


  • Monday to Friday


Work setting:


  • Call center
  • In-person
  • Office


Ability to Commute:


  • Austin, TX (Required)


Ability to Relocate:


  • Austin, TX: Relocate before starting work (Required)


Work Location: In person


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