Insurance Customer Service Representative

2 weeks ago


Austin, United States HERNANDEZ INSURANCE AND FINANCIAL S Full time
Job DescriptionJob Description

We are seeking a Customer Service Representative to join our team at Jessica Hernandez State Farm Agency You will be responsible for helping customers by providing product and service information, answering billing questions, presenting additional services, submitting applications, and investigating customers issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills in English and Spanish
Company DescriptionIf you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.Company DescriptionIf you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.\r
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This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

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