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Clinical Support Specialist

4 months ago

Philadelphia, United States Baxter Full time

**Clinical Support Specialist - Philadelphia**

**Req #** 22122246 **Location** Philadelphia, Pennsylvania, United States **Job Category** Sales **Date posted** 02/11/2022 Hillrom and Baxter have united, creating one of the worlds leading medical products companies. We are committed to our shared vision to transform healthcare. We're building on the legacy and strengths of two historically innovative and socially responsible companies thatwhen joined togethershould better serve our patients, customers and communities. This is an exciting time to join us as we begin a new chapter, together.

No matter your role at Baxter, your work makes a positive impact on people around the world. You can expect to work with caring people who value relationships. Our teams are strong and empowered because we value differences. This is where you can do your best work and thrive in an international environment. This is where you can belong.

**Position Summary**:

The Clinical Support Specialist (CSS) functions as a product support advisor within the assigned Hillrom Surgical Solutions sales region. The core focus of the role is to provide product support that enhances clinical and financial outcomes for customers, caregivers and patients within the assigned region. This position requires flexibility, autonomy, and the ability to collaborate with multiple team members to ensure customer satisfaction.

**ESSENTIAL DUTIES AND RESPONSIBILITIES****:**

* Product Support & Efficiency Management: Support and drive both clinical proficiencies and outcomes in Hillrom Surgical Solutions current and prospective accounts. Lead customer engagement to assure that enhanced clinical and financial outcomes are measured and sustained.

* Ensure Clinical Adoption across Product Portfolio: Support product trialing, demonstrations, and in-servicing to enhance customers adoption of their portfolio. Support site visits, product fairs, and mock rooms, as necessary. Collaborate with other Hillrom divisions and industry partners across the continuum of care.

* Clinical Core Competency Development: Develop clinical expertise as a core competency and share expertise with others to enhance clinical benefit from our people/process and technology. Stay abreast of current healthcare trends and technology.

* Information management: Filter appropriate and pertinent feedback to marketing and R&D. Record activities and contacts within Salesforce.com and assure that all information remains current and provides enough detail to be useful.

* Travel as required to manage assigned territory and to attend regional/national meetings.

**EDUCATION, EXPERIENCE, QUALIFICATIONS AND SKILLS****:**

* Bachelors degree required

* 1+ years of experience with B2B sales or sales support

* Health care and/or medical device experience is a plus

* Strong interest in moving into a sales position

* Strong strategic and critical thinking skills

* Highly developed business acumen

* Excellent formal presentation skills

* Ability to mentor and develop others

* Strong collaboration, verbal and written communication skills

* Computer literate (must demonstrate a basic working knowledge of Excel, PowerPoint, and Word)

* Adaptable and flexible

* Variable travel up to 75% overnight

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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