Call Center Agent

3 days ago


Scottsdale, United States Elle Seller Full time

As a Call Center Agent, you will be the first point of contact for customers, providing excellent service and resolving inquiries efficiently. You will manage incoming calls, address customer needs, and maintain a positive customer experience while adhering to company policies and standards.

Responsibilities

  • Handle inbound and outbound calls professionally and courteously.
  • Respond to customer inquiries, provide solutions, and resolve issues promptly.
  • Maintain detailed and accurate records of customer interactions.
  • Collaborate with internal teams to address escalated concerns.
  • Stay informed about company products, services, and promotions to assist customers effectively.
  • Meet or exceed performance targets, including call handling time and customer satisfaction.
Requirements
  • High school diploma or equivalent; additional education is a plus.
  • Strong verbal and written communication skills.
  • Proficiency in basic computer skills, including data entry and CRM software.
  • Excellent problem-solving and active listening abilities.
  • Ability to work in a fast-paced environment while managing multiple tasks.
  • Previous experience in customer service or call center roles is advantageous but not required.
$850 - $1150week

Job Type

Full-time

Location: Scottsdale, AZ

THIS WILL BE AN OFFICE JOB AND CANDIDATES MUST WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS

Benefits:
  • Competitive weekly salary.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • 401(k) with company match.
  • Career development and growth opportunities.

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