Call Center Agent

1 month ago


Scottsdale, United States Angela Scribe Full time
Job Title: Call Center Agent

Location: Scottsdale, AZ

Job Type: Full-Time
Job Overview:

We are seeking a dedicated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing a positive experience. If you have strong communication skills and enjoy helping people, we want to hear from you
Key Responsibilities:
  • Handle a high volume of inbound and outbound calls in a professional manner.
  • Respond to customer inquiries and provide accurate information regarding products, services, or policies.
  • Document all interactions, including customer information and the nature of the call, in the company's CRM system.
  • Follow up on unresolved customer issues and escalate complex cases as needed.
  • Maintain a thorough understanding of company products, services, and procedures.
  • Achieve and maintain key performance indicators (KPIs) such as call handling time, first-call resolution, and customer satisfaction.
  • Adhere to company guidelines, procedures, and quality standards.
Qualifications:
  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • Excellent verbal communication skills and active listening skills.
  • Ability to handle stressful situations calmly and professionally.
  • Strong problem-solving skills and attention to detail.
  • Basic computer skills, including familiarity with CRM systems and MS Office.

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