Call Center Agent
1 month ago
Job Summary:
We are looking for a motivated and customer-focused Call Center Agent to join our support team. As a Call Center Agent, you will be the first point of contact for customers, helping them resolve issues, answer questions, and provide information about our products and services. A successful candidate will have strong communication skills, a positive attitude, and the ability to handle a fast-paced work environment.
Key Responsibilities:
- Answer inbound calls and respond to customer inquiries in a timely and professional manner.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Assist customers with product and service information, billing questions, and order processing.
- Maintain a high level of product knowledge to confidently address customer inquiries.
- Meet individual and team performance goals, including call handling time, quality, and customer satisfaction scores.
- Escalate unresolved or complex issues to supervisors as needed.
- Collaborate with team members to improve customer service processes and efficiency.
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Excellent verbal and written communication skills.
- Ability to stay calm and handle stressful situations professionally.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficiency in basic computer applications and familiarity with CRM software.
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