Call Center Agent

1 month ago


Scottsdale, United States Angela Scribe Full time
Job Title: Call Center Agent

Job Summary:
We are looking for a motivated and customer-focused Call Center Agent to join our support team. As a Call Center Agent, you will be the first point of contact for customers, helping them resolve issues, answer questions, and provide information about our products and services. A successful candidate will have strong communication skills, a positive attitude, and the ability to handle a fast-paced work environment.

Key Responsibilities:
  • Answer inbound calls and respond to customer inquiries in a timely and professional manner.
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Assist customers with product and service information, billing questions, and order processing.
  • Maintain a high level of product knowledge to confidently address customer inquiries.
  • Meet individual and team performance goals, including call handling time, quality, and customer satisfaction scores.
  • Escalate unresolved or complex issues to supervisors as needed.
  • Collaborate with team members to improve customer service processes and efficiency.
Qualifications:
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  • Excellent verbal and written communication skills.
  • Ability to stay calm and handle stressful situations professionally.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Proficiency in basic computer applications and familiarity with CRM software.

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