Consumer Services Inbound Call Agent I-Contractor

3 months ago

Scottsdale, United States Early Warning Services, LLC Full time

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position will be responsible for servicing multiple call types regarding FCRA experience and assisting with consumer reporting activity.

Essential Functions

  • Communicate effectively with consumers in an inbound metrics-driven call center environment
  • Standard knowledge of FCRA operations and the consumer impact(s)
  • Detailed understanding of the Fair Credit Reporting Act and its obligations
  • Navigate multiple technologies while staying engaged with our consumer
  • Approach problems logically and with good judgment to ensure the appropriate consumer outcome. Troubleshoots, diagnoses and resolves basic issues. Escalates more complex issues to Inbound Call Agent II, III or Universal Call Agent as needed.
  • Take ownership of each consumer interaction while treating consumers with respect and responding with empathy
  • Successful completion of a FCRA new-hire assessment and biennial (every 2 years) certification is required for this role with a passing score of 80% or higher; 2 attempts maximum
  • Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data
Minimum Qualifications
  • High school diploma
  • Minimal or no previous experience required
  • Must be able to adapt in a dynamic work environment that requires frequent changes in call/case types from each interaction
  • Good problem solving, analytical, research, and investigative skills.
  • Strong phone skills and a customer service orientation
  • Ability to work independently and handle large volumes of research cases.
  • Excellent verbal and written communication skills
  • Intermediate MS Office skills
  • Background and drug screen
Preferred Qualifications
  • Previous experience in a banking or other call center, customer service environment
  • Experience with FCRA compliance in a banking environment.
  • Knowledge of FCRA, CCPA, FDCPA, OFAC, FinCen, and US financial regulatory agencies
  • General knowledge and understanding of payments (including ACH, Debit and Credit Card)


Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Early Warning Services is an affirmative action and equal opportunity employer.

Some of the Ways We Prioritize Your Health and Happiness

•Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

•401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

•Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

•12 weeks of Paid Parental Leave

•Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

  • Consumer Services Inbound Call Agent I-Contractor

    4 weeks ago

    Scottsdale, Arizona, United States Early Warning Services, LLC Full time

    Job Title: Consumer Services Inbound Call Agent I-ContractorAt Early Warning Services, LLC, we're dedicated to powering and protecting the U.S. financial system with innovative solutions. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of...

  • Consumer Services Inbound Call Agent III-Contractor

    2 weeks ago

    Scottsdale, Arizona, United States Early Warning Services, LLC Full time

    Job SummaryEarly Warning Services, LLC is seeking a highly skilled Inbound Call Agent III-Contractor to join our team. As a key member of our consumer services team, you will be responsible for servicing multiple call types regarding Zelle experience and identifying fraudulent activity.Key ResponsibilitiesCommunicate effectively with consumers in an inbound...

  • Consumer Services Inbound Call Agent I

    1 month ago

    Scottsdale, United States GTN Technical Staffing Full time

    Consumer Services Inbound Call Agent I HIGHLIGHTS Location: Remote (AZ) Position Type: Contract Hourly / Salary: BOE Our client is looking for a Consumer Services Inbound Call Agent I to join their team! Overall Purpose This position will be responsible for servicing multiple call types regarding FCRA experience and isting with consumer reporting...

  • Consumer Services Inbound Call Agent I

    1 month ago

    Scottsdale, United States GTN Technical Staffing Full time

    Consumer Services Inbound Call Agent I HIGHLIGHTS Location: Remote (AZ) Position Type: Contract Hourly / Salary: BOE Our client is looking for a Consumer Services Inbound Call Agent I to join their team! Overall Purpose This position will be responsible for servicing multiple call types regarding FCRA experience and isting with consumer reporting...

  • Consumer Services Inbound Call Agent III-Contractor

    4 weeks ago

    Scottsdale, United States Early Warning Services Full time

    At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses....

  • Consumer Services Inbound Call Agent III

    1 month ago

    Scottsdale, United States GTN Technical Staffing Full time

    Consumer Services Inbound Call Agent III HIGHLIGHTS Location: Remote (AZ) Position Type: Contract Hourly / Salary: BOE Our client is looking for a Consumer Services Inbound Call Agent III to join their team! Overall Purpose This position will be responsible for servicing multiple call types regarding experience and identifying fraudulent activity. ...

  • Consumer Services Inbound Call Agent III

    1 month ago

    Scottsdale, United States GTN Technical Staffing Full time

    Consumer Services Inbound Call Agent III HIGHLIGHTS Location: Remote (AZ) Position Type: Contract Hourly / Salary: BOE Our client is looking for a Consumer Services Inbound Call Agent III to join their team! Overall Purpose This position will be responsible for servicing multiple call types regarding experience and identifying fraudulent activity. ...

  • Consumer Services Inbound Call Agent III

    4 months ago

    Scottsdale, United States Early Warning Services, LLC Full time

    At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small...

  • Consumer Services Inbound Call Agent I-Contractor

    3 weeks ago

    Scottsdale, Arizona, United States Early Warning Services, LLC Full time

    About the RoleAt Early Warning Services, LLC, we're dedicated to powering and protecting the U.S. financial system with innovative solutions. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and safeguard transactions for hundreds of millions of consumers and small businesses.Key...

  • Consumer Services Inbound Call Agent III-Contractor

    3 weeks ago

    Scottsdale, Arizona, United States Early Warning Services, LLC Full time

    About the RoleAt Early Warning Services, LLC, we're dedicated to powering and protecting the U.S. financial system with innovative solutions like Zelle. As a trusted partner, we collaborate with thousands of institutions to increase access to financial services and safeguard transactions for hundreds of millions of consumers and small businesses.Key...

  • Consumer Services Representative

    4 weeks ago

    Scottsdale, Arizona, United States GTN Technical Staffing Full time

    Consumer Services Inbound Call Agent IWe are GTN – The Go To Network, and we are seeking a highly skilled Consumer Services Inbound Call Agent I to join our team.Key Responsibilities:Provide exceptional customer service to consumers in an inbound call center environment.Service multiple call types regarding FCRA experience and consumer reporting...

  • Call Center Agent

    4 weeks ago

    Scottsdale, United States Angela Scribe Full time

    Job Title: Call Center AgentLocation: Scottsdale, AZ Job Type: Full-Time Department: Customer Service Reports to: Call Center Supervisor / Manager Job Overview: We are seeking a highly motivated and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, assisting customers...

  • Call Center Agent

    4 days ago

    Scottsdale, United States Angela Scribe Full time

    Job Title: Call Center Agent Location: Scottsdale, AZ Job Type: Full-Time Job Overview: We are seeking a dedicated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing a positive experience. If you have strong...

  • Call Center Agent

    3 weeks ago

    Scottsdale, United States Angela Scribe Full time

    Job Title: Call Center Agent Job Summary: We are looking for a motivated and customer-focused Call Center Agent to join our support team. As a Call Center Agent, you will be the first point of contact for customers, helping them resolve issues, answer questions, and provide information about our products and services. A successful candidate will have strong...

  • Call Center Customer Service Agent

    3 weeks ago

    Scottsdale, United States Elle Seller Full time

    The Call Center Customer Service Agent will be responsible for providing excellent customer service support via phone, email, and chat. This role requires individuals who can handle a high volume of inbound and outbound calls, resolve customer inquiries, and maintain a high level of professionalism and empathy. Salary: $800 - $1200 /week Job Type: Full-time...

  • Call Center Customer Service Agent

    2 weeks ago

    Scottsdale, United States Fresh Form Draft Full time

    Call Center Customer Service AgentDepartment: Questify Fitness Employment Type: Full Time Location: Scottsdale, AZ Compensation: $1,150 - $1,300 / week Description At Questify Fitness, we're not just a gym; we're your partner on your journey to a healthier, happier, and more vibrant life. Whether you're a seasoned fitness enthusiast or taking your first...

  • Customer Service Representative

    2 weeks ago

    Scottsdale, Arizona, United States Jason McCloud - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Scottsdale, AZ is seeking a career-oriented professional to build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.ResponsibilitiesEstablish customer relationships and follow up with customers, as...

  • Call Center Customer Service Agent

    4 weeks ago

    Scottsdale, United States Angela Scribe Full time

    Job Title: Call Center Customer Service Assistant Location: Scottsdale, AZ Job Type: Full-Time Company: Angela Scribe Job Summary: We are seeking a motivated and customer-oriented Call Center Customer Service Assistant to join our team. In this role, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving...

  • Front Desk Agent

    3 months ago

    Scottsdale, United States Crescent Services Full time

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the...

  • Call center Agent

    1 week ago

    Scottsdale, United States Randstad Full time

    Job DescriptionJob DescriptionNOW HIRING FOR JANUARY 2025Our client is preparing for the new year and so are we! Apply today to be on the list for the next classes, starting in January 2025. A recruiter will be in contact with you as soon as possible to discuss the position and get you ready to start as soon as official recruitment begins for the coming...