Call Center Representative
4 weeks ago
We are seeking a dynamic and motivated Call Center Representative to join our team in delivering exceptional customer service. This role is crucial in ensuring that our customers receive timely support and assistance while also helping to uphold our company's reputation for excellence. As a Call Center Representative, you will engage with customers through various communication channels, primarily phone calls, to address inquiries, resolve issues, and provide information about our products and services.
Salary:
$800 - $1200 /week
Job Type:
Full-time
On site Job
Location: Scottsdale, AZ
THIS WILL BE AN OFFICE JOB AND CANDIDATES MUST WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS
Responsibilities:
- Answer incoming calls promptly and professionally
- Provide thorough and accurate information to customers
- Resolve customer issues and inquiries effectively and efficiently
- Document customer interactions in our database
- Collaborate with team members and management to improve processes
- Meet or exceed call center metrics, including response time and customer satisfaction scores
- Educate customers on products and services to enhance their experience
- High school diploma or equivalent; associate degree preferred
- Previous experience in a call center or customer service role
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient in using computer systems and software
- Ability to multitask and manage time effectively
- A positive attitude and a strong commitment to customer satisfaction
- Competitive weekly salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Opportunities for growth and career advancement.
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