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Warehouse Manager

2 months ago

Columbus, United States Lovisa Full time
POSITION PURPOSE AND EXPECTATION:

As Distribution Center Manager (DCM) - Columbus, Ohio, you will be responsible for the leadership and management of all warehouse activities including the inbound, operations, compliance, Safety, outbound and timely delivery of product in a manner consistent with Lovisa customer service and cost objectives while delivering the position KPI's.
ROLE OVERVIEW & ESSENTIAL DUTIES
Operations Lead

Goods Receipting & Inbound
•Oversee the management of inbound processing, including goods receipting and put away.
•QA requirements and needed. Processing will include reworking of items at inbound as necessary.
•Manage the cost/unit visuals and review via VMB Boards
Picking, Packing and Despatch
•Cover stock orders, goods not for resale orders, ecom and fixtures management.
•Manage the picking, packing and despatch teams. Process starts at order drop through to carrier collection.
•WMS management, RF tracking, Performance reporting of teams required.
•Ensure outbound merchandise is packing as standard, labelled correctly, and despatched in a safe manner.
•Manage the cost/unit visuals and review via VMB Boards. Maintain and manage staff productivity measures.
VAS and Rework
•Management of VAS and Rework functions as required. May include engagement with 3PL service providers.
•WMS management, RF tracking, Performance reporting of teams required.
•Manage the cost/unit visuals and review via VMB Boards. Maintain and manage staff productivity records.
OSH & Compliance

Chain of Responsibility & Compliance:
•Ensure compliance with all relevant regulations and standards in warehousing and logistics.
•Develop and implement policies and procedures to meet compliance requirements.
•Monitor adherence to chain of responsibility obligations to mitigate risks.
Site Security & Maintenance:
•Ensure the security of the warehouse premises, including implementing security and monitoring systems.
•Oversee maintenance activities to ensure the warehouse & equipment is kept in good condition.
•Ensure all plant & MHE is properly maintained including Inspection process and protocols.
KPIs Safety & Compliance
•Establish and monitor safety compliance KPIs to ensure a safe working environment.
•Conduct regular safety audits and to maintain high safety standards.
•Ensure Adherence to all industry and governance legislation re: warehouse operations.
•Include signage, Dangerous and High Security items and CCTV systems.
•Conduct regular safety audits and to maintain high safety standards.
Incident Hazard Reporting:
•Implement and oversee a robust incident and hazard reporting system.
•Investigate incidents and hazards and develop corrective action plans to prevent recurrence.
Onboarding & Staff Management

Team Member Onboarding:
•Manage the onboarding process for new warehouse staff, including training and orientation.
•Ensure that all staff adhere to safety and company code of conduct policy.
•Ensure new hires are well-integrated into the team and understand their roles and responsibilities.
•Together with team leads, establish work practices, routines and schedules that allow for a safe, efficient, and

orderly operation for all warehouse activities.
Reporting & LEAN Boards

Visual Lean Boards for Operations
•DOR (Daily Operations Visuals) are expected to manage our process flows throughout the DC. Reporting to

cover analytics including DC performance and SLA service delivery visuals.
•These are expected to call-out support to ensure our targets are met on the DC floor.

Visual Lean Boards for Safety and Compliance:
•Utilize visual lean boards to track and communicate safety and compliance metrics.
•Ensure all team members are aware of and engaged with safety and compliance goals.
Direct Report Management
•4-5 team leads as direct reports. Around 30+ indirect reports.
•Set performance goals and KPIs for warehouse staff and regularly evaluate their performance.
•Provide coaching, feedback, and development opportunities to improve team performance.
Qualifications:
•Proven experience in warehouse management or a similar role.
•Strong knowledge of warehousing principles.
•Familiarity with compliance standards and regulations in warehousing.
•Experience with Zendesk or similar customer service software.
•Excellent leadership, communication, and organizational skills.
•Ability to analyse and improve processes for greater efficiency and cost-effectiveness.
•Commitment to maintaining a safe and secure work environment.
Skills:
•Leadership and Problem-Solving Skills
•Discipline in process; open to CI improvements
•Customer service management / Customer facing.
•Compliance and safety management.
•Cost control and budget management.
•Process improvement and lean management.
•Strong communication and problem-solving skills.

Key Performance Indicator Benchmark

Dress Code:

In presenting an image that reflects our brands professionalism, the Support Team will present as follows:
•Professional smart casual; business appropriate. Always dress up, don't dress down.

I accept the responsibilities and duties of the DC Manager position and I understand that failure to maintain these may lead

to my dismissal.

Employee Name: I agree Date

The purpose of a position description is to provide a summary of requirements specific to the job role and may be used to assist in several management

activities including recruitment, induction, performance management, job evaluation and definition. Position descriptions are supported by; and should be

read with Letter of Offer, Policies and Procedures and any other company materials relating to what and how the position is to be performed.

Position descriptions will be reviewed annually in line with performance reviews and updated where necessary.