Warehouse Operations Manager

2 weeks ago

Columbus, United States Resource Professional Solutions Full time

2nd SHIFT - 2:30 PM - 11 PM - Monday - Friday


Summary: The Warehouse Operations Manager is responsible for overseeing the daily operations of the warehouse, ensuring the efficient and accurate handling, storage, and dispatch of goods. This role involves managing warehouse staff, implementing operational procedures, and continuously improving processes to maximize productivity and ensure customer satisfaction. The ideal candidate will have extensive experience in warehouse management, strong leadership skills, and a commitment to operational excellence.


  1. Key Responsibilities: Leadership and Team Management:
  • Lead, mentor, and develop warehouse staff, including hiring, training, and conducting performance evaluations.
  • Set clear performance expectations and monitor team productivity.
  • Foster a positive work environment and encourage teamwork and collaboration.
  1. Operational Management:
  • Oversee all aspects of warehouse operations, including receiving, storing, inventory management, and shipping.
  • Ensure that all processes are executed in a timely and accurate manner.
  • Develop and implement standard operating procedures (SOPs) to optimize workflow and efficiency.
  1. Inventory Control:
  • Maintain accurate inventory records and ensure proper storage and handling of all products.
  • Conduct regular inventory audits and cycle counts to identify and resolve discrepancies.
  • Implement strategies to minimize inventory loss and damage.
  1. Process Improvement:
  • Analyze warehouse operations to identify inefficiencies and areas for improvement.
  • Implement lean principles and continuous improvement methodologies to enhance productivity.
  • Stay updated on industry best practices and incorporate them into warehouse operations.
  1. Safety and Compliance:
  • Ensure compliance with all company policies, industry regulations, and safety standards.
  • Maintain a clean, organized, and safe warehouse environment.
  • Conduct regular safety training and inspections to promote a culture of safety.
  1. Technology and Systems Management:
  • Utilize warehouse management systems (WMS) and other technologies to streamline operations.
  • Ensure data integrity and accuracy within the systems.
  • Train staff on the use of technology and systems.
  1. Customer Service:
  • Coordinate with the customer service and sales teams to meet customer requirements and resolve issues.
  • Ensure timely and accurate order fulfillment to achieve high levels of customer satisfaction.
  1. Reporting and Analysis:
  • Prepare and present regular reports on warehouse performance metrics, including productivity, accuracy, and efficiency.
  • Use data analysis to make informed decisions and drive operational improvements.
  • Track key performance indicators (KPIs) to measure and improve operational performance.


  • Qualifications:


  • Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field, or equivalent experience.
  • Minimum of 5-7 years of experience in warehouse management or a related role.
  • Strong leadership and team management skills.
  • Excellent organizational and problem-solving abilities.
  • Proficiency in warehouse management systems (WMS) and enterprise resource planning (ERP) software.
  • Knowledge of inventory control and logistics principles.
  • Strong communication skills, both written and verbal.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Must be able to operate warehouse equipment such as forklift, reach truck, order picker.


  • Preferred Skills:
  • Certification in supply chain management or logistics (e.g., APICS, CSCMP).
  • Experience with lean principles and continuous improvement methodologies.
  • Familiarity with safety regulations and best practices in warehouse operations.


  • Working Conditions: Warehouse environment with regular exposure to moving equipment and machinery.
  • Physical activity, including standing, walking, and lifting up to [weight limit] pounds.
  • Occasional travel to other company locations or supplier sites as required.

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