Guest Services Ambassador

2 weeks ago

Washington, United States Monumental Sports & Entertainment Full time

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA's Washington Wizards, WNBA's 2019 Championship Washington Mystics, NBA G League's Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals', Wizards', and Mystics' games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena - a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University's campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri's DC Kitchen + Bar.

MSE opened "District E powered by Ticketmaster" in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.


Position Overview: Guest Services Ambassadors will serve as an essential part of the event experience at Capital One Arena during events and games, helping to build Monumental Memories for all of our guests and team members alike.

Are you friendly, outgoing, and passionate about creating positive and memorable experiences? We'd love to hear from you
Responsibilities:
  • Provide quality guest service and assistance to clients, guests, and other team members.
  • Welcome our guests with a smile and helpful demeanor as they enter the building or assigned areas.
  • Monitor assigned area for issues and find chances to create lasting memories for our guests.
  • Remain attentive to the needs and professionally responsive to the demeanor of all guests providing proactive assistance with the highest level of customer service.
  • Model our Service Standards while greeting guests and assist with directions, seating and ticketing issues, accessibility needs, lost and found, and other service opportunities as they arise.
  • Demonstrate creativity, persistence, "Arena Awareness", and knowledge related to the specific event to accurately and efficiently find the best possible options.
  • Provide feedback, in an appropriate manner, to help improve the guest and staff experience and inform immediate supervisors of incidents and important information.
  • Provide support to the Guest Services Sr. Manager, Guest Experience Managers, and Suites Experience Director in the form of driving service initiatives and assisting with event coordination needs.
  • Manage lines and provide directions to ticketed seats and other arena locations.
  • Respond to and/or raise guest complaints, concerns, and compliments.
  • Assist guests with disabilities with reasonable requests for accommodations.
  • Have solid understanding of and help enforce all arena and event policies and procedures.
  • Attend any required training.
  • Other duties as assigned.
Minimum Qualifications:
  • 18 years or older.
  • High school graduate, GED, or equivalent experience.
  • A great teammate with the ability to balance multiple assignments in a fast-paced environment.
  • Enjoy interacting with people and building new relationships.
  • Demonstrated ability to work independently and to self-motivate.
  • Demonstrated flexibility and creative problem-solving skills.
  • Ability to maintain a neat, clean and professional appearance.
  • Outstanding interpersonal, written, and verbal communication skills.
  • Ability to work in extreme temperatures, including in and around an ice surface or outside the arena.
  • Strong time management and organizational skills.
  • Ability to react appropriately in emergency and high stress situations.
  • Ability to anticipate, identify and solve problems.
  • Prior customer service experience preferred.
  • Flexibility to work evenings, weekends, and holidays.
  • Ability to lift a minimum of 20 pounds, walk long distances, traverse stairs quickly, push wheelchairs with guests seated in them, and remain on their feet for an extended period of time.
  • Work harmoniously with all Team Members across the facility.
  • Ability to sit or stand for extended periods of time.

Pay Range: $17.50 - $17.50 USD

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Guest Experience Ambassador

    2 months ago

    Washington, United States Kraken-Bryant Street Full time

    About Kraken-Bryant Street Kraken's Bryant Street location offers guests an opportunity to rediscover play! Onsite activities include pickleball, roller skating, darts, cornhole, shuffleboard and more! Our crew caters to groups large and small for the ultimate bonding experience. About the role Kraken Kourts & Skates is actively seeking Brand Ambassadors to...

  • Guest Service Ambassador

    1 week ago

    Washington, Washington, D.C., United States Marriott International, Inc Full time

    mCLUB Lounge AttendantWe are seeking a highly motivated and service-oriented individual to join our team as a mCLUB Lounge Attendant. As a key member of our hospitality team, you will have the opportunity to deliver exceptional service to our guests and create memorable experiences.Key ResponsibilitiesProvide exceptional service to our guests, ensuring their...

  • Guest Service Ambassador

    2 days ago

    Washington, United States free-classifieds-usa Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at the St. Regis Washington, D.C. hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest...

  • Guest Services Ambassador

    1 day ago

    Washington, Washington, D.C., United States PM Hotel Group Full time

    About UsPM Hotel Group is a dynamic and innovative hospitality company that prides itself on delivering exceptional guest experiences. Our team is passionate about creating a warm and welcoming atmosphere that makes every guest feel at home.Job SummaryWe are seeking a highly motivated and charismatic Guest Services Agent to join our Front Office team. As a...

  • Cafeteria Service Associate

    2 weeks ago

    Washington, United States Guest Services Full time

    Position Title: Cafeteria Service AssociateOverview: Join our dynamic team at Guest Services, where you will provide exceptional service in our cafeteria operations. This role is essential in ensuring a delightful dining experience for our guests.Key Responsibilities:Deliver outstanding guest interactions by assisting customers with inquiries and processing...

  • Guest Experience Ambassador

    2 months ago

    Washington, United States D.C. United Full time

    2024 Guest Experience Ambassador - Audi Field As a member of the Audi Field Guest Experience team, you provide a unique fan experience while promoting a positive work environment at all Audi Field events. Our focus is to ensure that all fans have a safe and memorable experience by offering superior customer service. We strive to make sure that all people...

  • Event Service Specialist

    2 weeks ago

    Washington, United States Guest Services Full time

    Position OverviewThe Event Service Specialist is responsible for the setup, breakdown, and maintenance of catered functions. This role requires a proactive approach to ensure a clean and welcoming environment for guests.Key Responsibilities1. **Customer Engagement**: Welcome guests with a friendly demeanor and anticipate their needs to enhance their...

  • Service Ambassador

    6 days ago

    Washington, Virginia, United States The Inn at Little Washington Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Front of House Operations Manager. As a key member of our management team, you will be responsible for delivering exceptional service to our guests and ensuring that our dining room operations run smoothly and efficiently.Key ResponsibilitiesManage daily Front of...

  • Cafe Service Associate

    1 day ago

    Washington, United States Guest Services Full time

    Job Summary:The Cafe Attendant plays a vital role in delivering exceptional customer service at Guest Services. As a key member of our team, you will be responsible for ensuring a seamless customer experience in all aspects of our operations.Key Responsibilities:Assist customers with inquiries and resolve issues in a professional and courteous...

  • Guest Services Ambassador

    2 months ago

    Washington, United States teamworkonline Full time

    Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship...

  • Guest Services Ambassador

    2 weeks ago

    Washington, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports....

  • Hotel Guest Service Ambassador

    1 week ago

    Washington, Washington, D.C., United States BMI Hospitality Management Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative to join our team at BMI Hospitality Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Check-In and Check-Out:...

  • Guest Service Ambassador

    4 days ago

    Washington, DC , USA, United States The Morrow Hotel Washington, DC Curio Collection by Hilton Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at The Morrow Hotel Washington, DC Curio Collection by Hilton. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest ServiceProvide warm and...

  • Customer Service Representative

    6 days ago

    Washington, United States Guest Services Full time

    Job Summary:The Guest Services Cafe Attendant is responsible for providing exceptional customer service in a fast-paced cafe environment. As a key member of our team, you will be involved in various aspects of day-to-day operations, including:Customer Service: Greet and assist customers in a friendly and professional manner, ensuring a positive...

  • Customer Service Ambassador

    6 days ago

    Washington, DC , USA, United States Tin Shop Full time

    About the Role:We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Tin Shop. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a seamless dining experience from the moment they arrive.Key Responsibilities:Greet guests and seat them at...

  • Customer Service Representative

    6 days ago

    Washington, Washington, D.C., United States Guest Services, Inc Full time

    Job SummaryThe Cashier is responsible for providing exceptional customer service and ensuring a seamless shopping experience for guests at Guest Services, Inc.Key ResponsibilitiesProcess transactions accurately and efficiently using a cash register or other point-of-sale system.Provide excellent customer service by greeting guests, answering questions, and...

  • Ambassador of Security and Guest Services

    6 days ago

    Washington, Pennsylvania, United States Hollywood Casino at The Meadows Full time

    About the RoleWe are seeking a highly skilled and experienced Security Officer to join our team at Hollywood Casino at The Meadows. As a Security Officer, you will be responsible for ensuring the safety and security of our guests and employees, while also providing exceptional guest service.Key ResponsibilitiesPatrol the casino, hotel, and surrounding areas...

  • Guest Experience Ambassador

    6 days ago

    Washington, United States D.C. United Full time

    As a member of the Audi Field Guest Experience team, you provide a unique fan experience while promoting a positive work environment at all Audi Field events. Our focus is to ensure that all fans have a safe and memorable experience by offering superior customer service. We strive to make sure that all people feel welcome within our venue. We at Audi Field...

  • Hospitality Ambassador

    6 days ago

    Washington, United States IHG Full time

    Our Commitment to True HospitalityWe are passionate about delivering exceptional guest experiences and creating lasting memories. As a Guest Relations Supervisor at IHG, you will be part of a team that is dedicated to making our guests feel welcome, cared for, recognized, and respected.Our Culture and ValuesWe are proud to be a global leader in the...

  • Guest Services Representative

    2 weeks ago

    Washington, United States Omni Hotels Full time

    Location: Omni Hotels Situated in a prime urban area, Omni Hotels is recognized as a distinguished establishment, having hosted numerous notable figures and events. Our associates take pride in being part of a historic venue that is celebrated for its exceptional service and commitment to excellence.At Omni Hotels, we offer numerous opportunities for career...