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Membership Administration Manager
2 months ago
The National Press Club is looking for an organized and customer-focused Membership Administration Manager to manage our member relations.
The Membership Administration Manager will be responsible for helping create and implement membership strategies, maintaining membership records, processing applications, and managing the member renewal cycle.
Our ideal candidate has excellent interpersonal and communication skills, is comfortable handling sensitive information, and has a strong understanding of customer service practices. Ultimately, the Membership Administration Manager should maintain a high level of member satisfaction and be able to effectively manage all aspects of our membership operations.
Responsibilities- Maintain up-to-date and accurate member records
- Oversee the membership application and renewal processes
- Provide excellent customer service to members and address their needs effectively via email, phone and walk-ins.
- Prepare regular reports on membership statistics and trends
- Prepare and email member statements monthly. Ensure that members are billed timely and accurately for their membership dues
- Receive, post, verify, and record membership dues payments
- Frequently review the dues aging report and work with members to resolve any A/R balance
- Maintain and update member’s credit cards on file.
- Draft correspondence for standard past-due accounts and collections, identify delinquent accounts, and contact members to request payment.
- Research and solve dues payment discrepancies
- Provide outside auditors with assistance; gather necessary account information and documents to perform annual audit.
- Responsible for responding to member inquiries and assisting with resolving any dispute that they may have on their accounts
- Responsible for the members' dues payment plan
- Coordinate month-end closing activities with the accounting departments.
- Responsible for all member related mailings for the organization, including dues invoices and mailing of annual renewal stickers.
- Write letters of introduction for members visiting reciprocal clubs.
- Coordinate orders and shipments for membership department.
- Assists in tracking and acknowledging donations.
- Assigns member access and visitor requests to the facility security gates.
- Serve as administrative support for membership department.
- Opportunity to assist with Club sponsored events and preparation.
- Other duties as assigned by the Director of Membership
- Proven experience as a Membership Administration Manager or similar role
- Excellent communication and interpersonal skills
- Strong organizational skills, time-management abilities and attention to detail
- Proficient in MS Office and database management (Jonas)
- Customer-oriented approach
- Associate or bachelor's degree in business administration, accounting or related field
- Ability to resolve routine problems independently in a fast-paced environment
- Basic accounting principles