Help Desk Support

2 weeks ago

New London, United States Ramsoftsystems inc Full time

**Job Title: Help Desk Support**
**Location (On-site, Remote, or Hybrid?): Groton/New London, CT (Onsite)**
**Contract Duration: Contract until 02/22/2025**
- 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills
- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products

**Responsibilities**:

- Computer hardware set up, basic hardware and software troubleshooting stills
- Provides support for software, hardware and networking support for desktops, laptops and servers.
- Provides maintenance and support on legacy products. Supports Core, server products.
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

**Job Type**: Contract

Pay: $24.00 - $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Help desk: 3 years (required)
- Windows: 3 years (required)
- Computer Support: 3 years (required)
- Hardware and Software: 3 years (required)
- PC/Laptops: 3 years (required)

Ability to Commute:

- New London, CT 06340 (required)

Ability to Relocate:

- New London, CT 06340: Relocate before starting work (required)

Work Location: In person

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