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Customer Care Representative
2 months ago
NASHVILLE, TN
730A Freeland Station Rd
Nashville, TN 37228, USA
NASHVILLE, TN
730A Freeland Station Rd
Nashville, TN 37228, USA
This individual will be responsible for answering all incoming calls and providing excellent customer service to all internal and external customers in a fast-paced environment.
Major Goals and Responsibilities
Field inbound calls in a professional manner.
Respond to and resolve customer questions.
Research possible solutions to customer issues.
Enter incoming service and supply requests.
Follow up with customers when necessary.
Perform other miscellaneous duties as directed by the Customer Care Manager.
Research and respond to billing inquiries from customers including questions regarding meter readings, program types, changes in billing, increase in rates, charge service, etc.
Behavioral Characteristics, Attitudes and Skills Required
Strong communication skills, both verbal and written
Detail oriented
Excellent organizational skills
Willingness to learn and adapt
Must be able to work in a high stress, fast-paced environment
Dependable
Attentive to customers’ needs
Team Player
Prerequisites
High school diploma
Proficient PC and keyboarding skills with ability to multi-task through different applications/screen
The ability to type 25 wpm
Good numerical and analytical skills
Qualifications
Skills
Required
Problem Solving
Novice
Organization Skills
Intermediate
Communication
Novice
Customer Service
Expert
Oral Communication
Novice
Novice
Multitasking
Novice
Behaviors
Required
Enthusiastic
:
Shows intense and eager enjoyment and interest
Detail Oriented
Detail Oriented
:
Capable of carrying out a given task with all details necessary to get the task done well
Team Player
Team Player
:
Works well as a member of a group
:
Motivations
Required
Growth Opportunities
:
Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact
Ability to Make an Impact
:
Inspired to perform well by the ability to contribute to the success of a project or the organization
Work-Life Balance
Work-Life Balance
:
Inspired to perform well by having ample time to pursue work and interests outside of work
Goal Completion
Goal Completion
:
Inspired to perform well by the completion of tasks
:
Education
Preferred
Associates or better in Communication or related field.
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