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Service Coordinator

3 months ago

Broomfield, United States J Kent Staffing Full time

Pay: $20.00 - $22.00/hour (based on experience) *No benefits during the temporary period, but a benefits packaging including a 401K, Medical/Dental, and PTO will be available once hired

Schedule: Monday - Friday 7:00 AM - 4:00 PM (1-hour unpaid meal break)

Overview: Our client, a HVAC/Plumbing company based in Broomfield, CO, is seeking a temp-to-hire Service Coordinator. This is 100% in-office in Broomfield. This individual must be highly organized, multi-task and pivot tasks as needed stress-free. The company's clients are primarily commercial and someone must demonstrate a high level of customer service skills.

Duties:

  • Coordinate the transportation movements of the technicians
  • Must keep track of the plumbers schedules as they change throughout the day
  • Keep track of the technicians start and departure times
  • Must maintain a matrix with the techs routes, start location, specialty tools and
  • qualifications to be able to assign the right call to the right tech
  • Requires interaction with drivers daily
  • Anticipate problems with routes and parts by making quick sound decisions
  • Respond to special requests from customers related to jobs performed by a technician
  • Order parts for special orders
  • Maintain techs vacation, sick and weekend schedules
  • Follow up on all pending/ recommended work
  • Forecast workload for 2-3 days out
  • Contact customers with parts pending and status of parts

Requirements:

  • High School diploma preferred
  • Dispatch experience highly preferred
  • Demonstrate passion for excellence with respect to treating and caring for customers
  • Strong decision-making abilities
  • Ability to identify customer needs and clearly articulate product and service offerings
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Meet all attendance and dependability requirements
  • Team player
  • Multitasking and time management skills with the ability to prioritize

J. Kent Staffing is an Equal Opportunity Employer.