Distribution Center Customer Service Representative

3 weeks ago


Indianapolis, United States Langham Logistics Full time

Health Benefits, 401(k), PTO, Wellness Program, Tuition Reimbursement The Distribution Center (DC) Customer Service Representative contributes to meeting Langham goals of exceptional customer service, quality, process improvement, and profitability by ensuring that product received into and shipped out of our warehouse is scheduled, received, tracked, and invoiced accurately and timely according to all customer specifications. The DC CSR will interface with manufacturing customers, point-of-purchase customers, carriers, and other vendors to ensure the smooth flow of merchandise into and out of the warehouse according to customer requirements. The hours are 12pm - 8:30pm. Activities include scheduling carrier pickup and delivery, conducting QC checks of received orders, notifying customers of damaged goods or shortages, generating pick tickets by entering customer information/requirements into the system, conducting manual entries into the system for inventory control, and notifying customers of order status. Activities as well as work hours may fluctuate in response to daily demands and the needs of the department. A CSR may be responsible for any or all of these activities depending on previous experience and/or performance in the department. Qualifications: Demonstrate effective verbal, written, and interpersonal skills. Can effectively communicate with a variety of individuals with diverse backgrounds, education, and economic levels and roles (e.g. ownership, senior management, company employees, customers, etc.). Ensure customers' shipments arrive at their destinations according to schedule and customer requirements. Demonstrate effective analytical, problem-solving, and decision-making skills (can gather and analyze data and information and draw conclusions). Proactive in anticipating and alerting others to problems with projects or processes. High detail orientation and accuracy. Takes initiative and needs little supervision. Able to prioritize, organize tasks and time, and follow up. Performs responsibilities efficiently and timely. Prefer 1-2 years' comparable experience. Prefer experience with SAP or comparable software. #J-18808-Ljbffr



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