Customer Service Representative

1 month ago

Indianapolis, United States EcoShield Pest Solutions Full time

Overview:

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.

Currently, we are hiring for Customer Service Representatives in your area. We are a growing company who proudly provides our customers with comprehensive solutions for pest-free living. We are looking to expand our office team with employees who have energetic and outgoing demeanors and those who truly enjoy providing excellent customer service. Our Customer Services Representatives, or CSRs, work closely with our internal teams to ensure our customers are satisfied with our services.

If this sounds like you, come join the team and start spreading happiness by keeping bugs out of our customers beds, barbecues, bungalows, and businesses

Pay and Benefits

The Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)

For this role, we offer:

  • Competitive hourly rate (15.00 - $17.00 DOE)
  • Additional compensation opportunities
  • Paid time off
    • Sick time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
    • Paid Vacation
    • 10 company-paid holidays
  • Benefits (employee as well as family)
    • Medical
    • Health Savings Account (HSA)
    • Dental
    • Vision
    • Voluntary Life
    • Short-Term and Long-Term Disability
    • 401(k), with match of 100% of the first 3% of each employees contribution and 50% of the next 2%
    • Employee Assistance Program
    • Rally Health and Wellness Program
    • Employee and Friends/Family Discounted Pest Control Services


Responsibilities:

What will I be doing in this position?

We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:

The Customer Service Representative (CSR) serves as the primary point of contact for customers at the local level, receiving and distributing communications to and from customers, coworkers, and various departments within the Company. The CSR collaborates with various internal teams to provide best-in-class customer service with every interaction and to maximize operational efficiency locally and in conjunction with the centralized Customer Care Center (CCC).

  • Perform daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach
  • Answer and log calls from customers, technicians, and management in internal, secure system
  • Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments
  • Schedule appointments for new and recurring pest control services
  • Call existing customers and schedule 4-point home inspections (attic, inside, outside, perimeter) for Branch Sales Professionals
  • Assist in monitoring daily technician schedules to ensure timely completion of services
  • Perform daily and weekly Pest Routes system clean-ups or scrubs
  • Appropriately escalate inquiries or issues to management
  • Complete and pass monthly trainings in Pest Webs system

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Most work is done sitting, for prolonged periods of time in front of a screen

  • Work is inside a climate-controlled office with moderate noise level

  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is low to moderate.


Qualifications:

Am I qualified for this position?

While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:

  • Have a commitment to honest and exceptional customer service
  • Be willing to work Monday - Friday, alternating Saturdays and some holidays

Specific consideration will be given to candidates who meet the above qualifications and:

  • Bilingual
  • Have 6+ months of experience of customer service experience, specifically communicating using phone answering and relay systems, email and/or SMS
  • Proficient with the Microsoft Office Suite
  • Able to type 60 WPM

The Shield Co. Management LLC/EcoShield Pest Solutions is an equal opportunity employer

INDA

  • Customer Service Representative

    2 months ago

    Indianapolis, United States Legends Hospitality Full time

    The customer service representative plays a critical role in providing quality products and services to our customers. ESSENTIAL FUNCTIONS & RESPONSIBILITIES Handle incoming orders and answer customer service inquiries via phone, web and email. Proce Customer Service, Customer Service Representative, Representative, Retail, Security, Skills

  • Customer Service Representative

    6 days ago

    Indianapolis, United States The Panther Group Full time

    Remote position must reside in the state of Indiana. Job Overview: The Customer Service Representative answers incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Customer Service Representative

    4 months ago

    Indianapolis, United States Sunbelt Rentals Full time

    Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not Customer Service Representative, Customer Service, Equipment Rental, Sales Representative, Inside Sales,...

  • Customer Service Representative

    2 months ago

    Indianapolis, United States Altitude Sports and Entertainment Full time

    ** Customer Service Representative** **Job Category****:** Administration **Requisition Number****:** CUSTO03918 Showing 1 location **Job Details** **Description** The Role The Customer Service Representative will report directly to the Customer Service Manager while working closely with the other Customer Service Representatives, Concessions, Merchandise...

  • Customer Service Representative

    2 days ago

    Indianapolis, United States Monstera Talent Ltd Full time

    Job DescriptionJob DescriptionCustomer Service Representative | Immediate StartLocation: Indianapolis, INEmployment Type: Full-time, On-siteDo you have a knack for connecting with people and a passion for delivering exceptional customer service? Are you ready to represent well-known brands and make a positive impact in a dynamic environment? If so, we want...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, United States Leidos Full time

    Description Leidos is seeking full-time Customer Service Representatives at our FHA Resource Centers in Albuquerque, NM & Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality...

  • Customer Service Representative

    2 weeks ago

    Indianapolis, United States Leidos Full time

    Description Leidos is seeking full-time Customer Service Representatives at our FHA Resource Centers in Albuquerque, NM & Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality...

  • Customer Service Representative

    2 weeks ago

    Indianapolis, United States Million Air Full time

    Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? Then you will love being a valued part of our award-winning...

  • Customer Service Representative

    1 day ago

    Indianapolis, United States Girl Scouts of Central Indiana Full time

    **Summary Description** - The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. - Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction **Responsibilities** - Maintaining a positive, empathetic and...

  • Customer Service Representative

    4 months ago

    Indianapolis, United States Bluegreen Vacations Full time

    Location: Location: Customer Service Representative in Indianapolis, IN by Bluegreen Vacations **Location:** **Experience:** Not Specified **Job Description** The Customer Service Representativewill serve two primary functions at the guest service desk in Simon malls. First, they will serve as the primary greeter for the GSD, engaging with customers...

  • Customer Service Representative

    3 months ago

    Indianapolis, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Indianapolis, IN, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...

  • Customer Service Representative

    1 month ago

    Indianapolis, United States Million Air Full time

    Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? Then you will love being a valued part of our award-winning...

  • Customer Service Representative

    2 months ago

    Indianapolis, United States Brenntag Full time

    Stage Picture: brenntag_other_2.jpg JobTitle: Customer Service Representative Location: Indianapolis/Indiana/USA Employment Type: Arbeitnehmer Customer Service Representative Our team in Indianapolis currently has an opening for a Customer Service Representative YOUR ROLE & RESPONSIBILITIESJob Summary: TheCustomer Service Representative is a key member of...

  • Customer Service Representative

    2 months ago

    Indianapolis, United States Resource Hub Full time

    Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.S. company award winner! Based in Indianapolis, Indiana our company's mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we...

  • Customer Service Representative

    2 months ago

    Indianapolis, United States David's Bridal Full time

    **Customer Service Representative** NOW HIRING Location IN - Indianapolis Area Store Hourly Careers Category Retail - Customer Service Share this role: **Seasonal CUSTOMER SERVICE REPRESENTATIVE** **What if** Our most successful seasonal CSRs are self-motivated individuals with upbeat, outgoing personalities, and excellent communications skills. They enjoy...

  • Customer Service Representative

    3 months ago

    Indianapolis, United States Suburban Propane Full time

    > > **Customer Service Representative** **Lawrence , IN** **JOB ID: 7921** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:-2 years of customer service experience-Strong computer, typing and 10-key skills-Experience with Microsoft Office-Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:-Transportation experience-Excellent...

  • Customer Service Representative

    2 weeks ago

    Indianapolis, United States U-Haul Full time

    Location: 7027 E 86th St, Indianapolis, Indiana 46250 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • AT&T Customer Service Representative

    2 weeks ago

    Indianapolis, United States Pinakle Full time

    Pinakle is seeking a tenacious AT&T Customer Service Representative to join our dynamic team! We are a rapidly growing sales firm in the Indianapolis area that works alongside prominent clients in the telecommunications industry, including AT&T. Our goal is to connect customers to our clients' efficient and reliable networks, offering hassle-free and...