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Customer Service Representative

2 months ago

Indianapolis, Indiana, United States Enterprise Call Center Full time
Job Description

At Enterprise Call Center, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:
  • Manage Customer Interactions: Respond to customer inquiries, resolve customer complaints, and provide accurate and complete information to customers.
  • Generate Sales Leads: Identify and assess customer needs to achieve satisfaction and generate sales leads.
  • Build Relationships: Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Meet Sales Targets: Meet personal and customer service team sales targets and call handling quotas.
  • Record Customer Interactions: Keep records of customer interactions, process customer accounts, and file documents.
Requirements:
  • Excellent Customer Service Skills: Provide exceptional customer service and resolve customer complaints in a timely and professional manner.
  • Strong Communication Skills: Possess good phone etiquette and communication skills to effectively interact with customers.
  • CRM Experience: Familiarity with CRM systems and practices to manage customer interactions and sales leads.
  • Time Management: Ability to multi-task, prioritize, and manage time effectively to meet sales targets and call handling quotas.
  • Education: High school diploma or GED required.
  • Language Skills: Proficient in English and strong data entry skills.
  • Computer Skills: Proficient in computer skills and experience with outbound calling.
  • Additional Requirements: Multilingual or bilingual proficiency is a plus, and sales and upselling experience is preferred.
What We Offer:
  • Paid Training: Comprehensive training program to ensure you have the skills and knowledge needed to succeed in the role.
  • Paid Time Off: Generous paid time off policy to ensure work-life balance.
  • Flexible Schedule: Flexible schedule to accommodate your needs and preferences.
  • Wellness Resources: Access to wellness resources to support your physical and mental well-being.
  • Telehealth Care Plan: Comprehensive telehealth care plan to support your health and wellness.
  • Training & Development: Opportunities for training and development to advance your career.
  • Advancement Opportunities: Opportunities for advancement and career growth within the company.