Customer Service Representative

4 days ago


Indianapolis, Indiana, United States Enterprise Call Center Full time
Job Description

At Enterprise Call Center, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and exceeding sales targets.

Key Responsibilities:
  • Manage Customer Interactions: Respond to customer inquiries, resolve issues, and provide accurate information to ensure customer satisfaction.
  • Meet Sales Targets: Generate sales leads, identify customer needs, and build sustainable relationships to achieve sales targets.
  • Provide Excellent Service: Offer personalized service, respond to customer complaints, and provide solutions to ensure customer satisfaction.
  • Maintain Accurate Records: Keep records of customer interactions, process customer accounts, and file documents.
  • Follow Communication Procedures: Adhere to communication procedures, guidelines, and policies to ensure consistent service delivery.
Requirements:
  • Excellent Customer Service Skills: Provide exceptional service to customers, respond to complaints, and resolve issues.
  • Strong Communication Skills: Communicate effectively with customers, colleagues, and management.
  • CRM Experience: Familiarity with CRM systems and practices.
  • Time Management Skills: Prioritize tasks, manage time effectively, and meet sales targets.
  • High School Diploma or Equivalent: Minimum educational requirement.
  • Proficient in English: Strong language skills, with the ability to communicate effectively.
Additional Information:
  • Paid Training: Comprehensive training program to ensure success in the role.
  • Paid Time Off: Generous paid time off policy to maintain work-life balance.
  • Flexible Schedule: Flexible scheduling to accommodate individual needs.
  • Wellness Resources: Access to wellness resources to support mental and physical health.


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