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Guest Relations Specialist

2 months ago


Denver, United States City of Northglenn, CO Full time

Salary: $16.88 - $18.00 HourlyLocation : Northglenn, COJob Type: Regular Part-Time 20+Job Number: 2024-74Department: Parks, Recreation and Cultural ServicesOpening Date: 09/16/2024Closing Date: ContinuousFLSA: Non-ExemptNature of Work The Northglenn Recreation Center is seeking an energetic, courteous, customer-focused individual to fill two part-time positions, one 10-19/hrs. and one 20-29/hrs. a week on our Guest Services team. Please indicate on your application, which position you are interested in. This position will support the day-to-day operations of the recreation facility and provide information to guests regarding City of Northglenn recreation facilities, programs, services, and events. Primary duty of the position is to provide a clean, safe, and helpful environment for users of the facility. Hours/days: Opening hours during the weekdays and weekend availability. This position requires scheduling flexibility. Duties and Responsibilities Delivers prompt and professional solutions to both external and internal customer inquiries through face-to-face, phone, and email interactions. Inquiries will focus on the services, programs, and activities offered by the facility, as well as the entire Parks, Recreation, and Culture Department. Welcomes and greets patrons in a timely manner, engaging and directing them, as needed. Provides quality service through the development of relationships with facility users, program participants, community members, City employees, and numerous partner organizations. Assists in the oversight of facility and Guest Services operations to include the customer service experience of members, guests, and others utilizing the facility. Helps with reservation requests and the scheduling of internal and external bookings. Processes a variety of financial transactions and responsible for cash drawer reconciliation. Performs light custodial work, when needed.Education and ExperienceResearch shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click "apply" for that reason, we encourage you to go for it A true passion and excitement for making an impact is just as important as work experience.High school diploma or equivalent. One or more years of previous customer service experience. Experience in a recreation or fitness setting preferred. Current certification in Community CPR/AED/First Aid or ability to obtain within 3 months of hire. Knowledge and experience with Microsoft Office software preferred. Supplemental Information Selected candidate will be required to complete and pass a background investigation and drug screen. Duties may require standing, walking, and sitting for long periods; handling and operating objects and equipment, reaching outward and above shoulders to carry, pull, push, or lift to 50 pounds unassisted.Hiring Range: $16.88 - $18.00 DOQFull Salary Range: $16.88 - $21.95Benefits Vary Depending on the Status of the PositionDetails of the City of Northglenn's benefits program can be viewed DESCRIPTION & BENEFITSRegular Full-TimeEmployee works in a position that is classified as 40 hours per week. Eligible for full benefit package including medical, dental, life and LTD insurance; pension and general leave and optional benefits.Regular Part-Time 30+ Employee works in a position that is classified as 30+ hours per week. City pays contribution toward employee only medical and dental insurance. Employee can pay the difference to cover spouse and/or children. Life & LTD insurance coverage is provided. Employee participates in the City's pension plan and the City contributes to the plan. Employee accrues general leave on a pro-rated basis and optional benefits.Regular Part-Time 20+Employee works in a position that is classified as 20+ hours per week but less than 30 hours. City pays contribution toward employee only medical insurance. Employee accrues general leave on a pro-rated basis and the City pays 3.75% toward deferred compensation and optional benefits.Regular Part-Time(less than 20 hours/wk)Employee works is a position that is classified as less than 20 hours per week. Employee accrues general leave on a pro-rated basis and the City pays 3.75% toward deferred compensation.Part-Time (No Benefits)Employee works in a position that is classified as a "no benefit" position (i.e., Fitness Instructor, Scorekeeper, Substitute Lifeguard). Employee is not eligible for benefits and pays 7.5% toward deferred compensation.Seasonal/TemporaryEmployee works in a position that is classified as a short-term position, is not eligible for benefits and pays 7.5% toward deferred compensation.01 What is your preferred weekly schedule? Please specify days and times you are available to work. 02 Are you available to work weekends and holidays? (Yes, No, Sometimes?) Please explain 03 Are you available for on-call or last minute shifts? (Yes, no, if needed?) Please explain. 04 Do you have any upcoming commitments or schedule restrictions (school, family, etc. that may affect your ongoing availability? (Yes, please explain or no) 05 Do you have any specific dates or times in the next 6 months that you are not available to work? (Vacations, Appointments, etc.?) Required Question