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SuccessFactors LMS Support Administrator

5 months ago

West Point, United States General Physics Corporation Full time

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

GP Strategies Corporation is seeking a SuccessFactors LMS Administrator. This is a full-time, benefitted position to work on-site at our pharmaceutical customer's location, Monday - Friday, in West Point, PA.

Job Summary:

The LMS Administrator executes tasks in the LMS such as adding or modifying course / offering creation, roster processing, running reports, answering help desk inquiries, and other various data entry and/or data updates.

Responsibilities:

Creates, revises, and modifies learning activities in the LMS including:

* Items * Scheduled offerings * Assignment profiles * Attendance status/process hard copy rosters into the LMS * Curriculum management * Exam creation * Standard reporting

Assign training

Upload online content

Basic content or exam development in Articulate Storyline or QuestinMark

Create Level 1, 2 and 3 Evaluations

Respond to all client queries via email in a timely manner and follow up with appropriate colleagues and peers as necessary to resolve any issues

Maintains Learning Management System (LMS) to include basic troubleshooting and fixing user issues through answering questions and troubleshooting problems for end users by email or MS Teams screen share.

Ensure all Content and Learner transactions are processed in accordance with the Client or GP Strategies policies and procedures

Achieves established service level agreement (SLA) metrics

Achieves established 99.9% accuracy rate for all administrative tasks

Qualifications:

Prior experience as an Learning Systems Management (LMS) Administrator or Specialist, preferably with SuccessFactors

Strong technical aptitude with the ability to absorb technical processes and apply them quickly

Working knowledge of Microsoft Office, MS Teams, Excel, Word, PowerPoint is required

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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