Implementation Project Manager

1 week ago

Washington, Washington, D.C., United States Promise Co. Full time
About Promise Co.

Promise Co. is a leading provider of innovative fintech solutions that empower utilities and government agencies to create flexible, affordable options for individuals struggling with debt. Our approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.

Job Overview

As an Implementation Project Manager at Promise Co., you will own customer implementations of our game-changing products, driving tangible social impact by deploying our software for those who need it most. This role demands high ownership, a customer-driven mindset, and a commitment to working hard to ensure customer project success.

Key Responsibilities
  • Lead end-to-end project management, coordinating efforts across diverse teams to ensure timely and successful delivery of innovative fintech solutions.
  • Serve as the primary point of contact for clients, ensuring clear communication, managing expectations, and delivering exceptional service.
  • Build and maintain strong relationships with key stakeholders, both internally and externally, to ensure project alignment and success.
  • Develop and implement project plans aligned with business objectives, leveraging your strategic consulting background to drive impactful outcomes.
  • Utilize analytical skills to monitor project performance, identify trends, and make informed recommendations for continuous improvement.
Requirements
  • 5 years of experience in managing implementation projects, ideally in a customer-facing role.
  • Experience in management consulting for diverse customer archetypes and organizational cultures, with the ability to adapt seamlessly to their specific needs.
  • Strong understanding of various project management methodologies (e.g., Agile) and productivity tools (e.g., JIRA), as well as experience creating effective tracking systems from scratch.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholder groups.
  • A proactive, low-ego approach to problem-solving and a willingness to tackle tasks of any size to ensure project success.
  • Willingness to travel up to 50% as needed to drive customer outcomes.
About Promise Co.

Promise Co. is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise Co. is committed to promoting diversity and inclusion in the workplace and provides reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise Co. engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

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