Guest Services Coordinator

2 days ago


Harbor Springs, United States The Highlands at Harbor Springs Full time
About the Job

This Resort Hospitality Specialist role involves engaging with customers, providing prompt assistance through various channels, and ensuring a seamless experience. Responsibilities include helping guests make reservations, troubleshooting e-commerce transactions, and training AI-powered chatbots.

In addition to these duties, you will work in the lift ticket window as needed, assisting guests in person with activity or lift ticket purchases. Your strong communication skills and ability to curate professional responses will be essential in this role.

The estimated annual salary for this position is $50,000 - $60,000 based on industry standards and location.



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