Hotel Guest Experience Specialist

7 days ago


Desert Hot Springs, California, United States Oaklawn Racing Casino Resort Full time

Oaklawn Racing Casino Resort seeks a dedicated individual to join our team as a Hotel Guest Experience Specialist.

About Us

We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We have an extraordinary legacy and strive to create a positive experience for every guest.

Job Description

The Hotel Guest Experience Specialist will be responsible for designing the guest's comfort during their stay, taking pride in doing the little things for the comfort of the guest in mind. This includes maintaining the cleanliness and maintenance of the guest's rooms and surrounding areas.

The ideal candidate will have excellent communication skills, be able to work independently, and possess a positive attitude. They will also be required to complete the Room Attendant Daily Report, correctly identifying the status of each assigned room.

In addition to these responsibilities, the Hotel Guest Experience Specialist will be expected to:

  • Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.
  • Maintain strict confidentiality in all departmental and company matters.
  • Provide impeccable guest service to all guests.
  • Cooperate and communicate with all team members and hotel guests with respect, projecting a positive attitude.
Qualifications

To perform this job successfully, the individual must be at least 18 years of age and have a high school diploma or GED. A minimum of one year of hotel/resort experience is required, as well as the ability to perform the physical job duties of all Housekeeping team members.

The ideal candidate will also have the ability to interact with guests, staff, and colleagues, resolving problems and conflicts in a diplomatic and tactful manner.

Salary

The estimated salary for this position is $35,000 per year, based on industry standards and location.



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