Guest Experience Specialist

20 hours ago


Palm Springs, California, United States Springboard Hospitality Full time
Job Description:
"> As a Front Desk Agent at Royal Sun Palm Springs, you will play a critical role in delivering exceptional guest experiences and ensuring seamless check-ins and check-outs. Key responsibilities include:

Responsibilities:
"> • Register guests, confirm reservations, and verify information
"> • Process payments, handle cash and credit transactions, and maintain accurate records
"> • Communicate hotel services, amenities, and policies to guests
"> • Maintain organized work area, manage supplies, and ensure confidentiality
"> • Collaborate with the front office team to resolve guest complaints and issues

Requirements:
"> • 1+ year of experience in a related role, preferably in hospitality
"> • Excellent communication, problem-solving, and time management skills
"> • Ability to multitask, prioritize tasks, and maintain accuracy under pressure
"> • Basic knowledge of computer software, including Microsoft Office and OPERA
"> • High school diploma or equivalent required, college degree preferred

Our Culture:
"> Springboard Hospitality values its associates, invests in their careers, and strives to create a collaborative and inclusive work environment. We offer a comprehensive benefits package, including medical, dental, vision, life, and pet insurance, as well as opportunities for career growth, training, and professional development.

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