Director of Operations
2 weeks ago
We re seeking a
Director of Operations
to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.
Responsibilities:
Liaise with superior to make decisions for operational activities and set strategic goals
Plan and monitor the day-to-day running of business to ensure smooth progress
Supervise staff from different departments and provide constructive feedback
Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements
Manage procurement processes and coordinate material and resources allocation
Oversee customer support processes and organize them to enhance customer satisfaction
Review financial information and adjust operational budgets to promote profitability
Revise and/or formulate policies and promote their implementation
Manage relationships/agreements with external partners/vendors
Evaluate overall performance by gathering, analyzing and interpreting data and metrics
Ensure that the company runs with legality and conformity to established regulations
Analyzing company processes and procedures.
Developing process enhancement strategies.
Investigating shortfalls, issues, and complaints in current business processes.
Establishing norms and standards of company performance.
Monitoring staff performance and organizational processes.
Collaborating with other stakeholders to enhance productivity and staff satisfaction.
Communicating ideas and opinions to other members of management.
Managing staff and teams of various sizes.
Training, mentoring, and guiding team members in new processes.
Requirements:
Bachelor's degree in business administration or relevant field; Master's a plus
Proven experience as
Director of Operations
or equivalent position in a production/manufacturing environment.
Excellent organizational and leadership abilities
Outstanding communication and people skills
In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
Working knowledge of data analysis and performance/operation metrics
Familiarity with MS Office and various business software (e.g. ERP, CRM)
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