PI - National Operations Manager
3 months ago
Overview:
Property Insight a subsidiary of Fidelity National Financial, Inc. (NYSE: FNF) is seeking a National Operations Manager to join its Maitland, FL office. This role will require strategic leadership to drive technology and asset projects and operations for the FNF Starter and Imaging assets.
FNF is a leading provider of title insurance and transaction services to the real estate and mortgage industries. FNF is the nation's largest title insurance company through its title insurance underwriters - Fidelity National Title, Chicago Title, Commonwealth Land Title, Alamo Title and National Title of New York - that collectively issue more title insurance policies than any other title company in the United States. More information about FNF can be found at fnf.com.
The Company is unable to sponsor applicants for work visas.
Duties: Manage and supervise the operations teams.
Define and drive improved business processes and technology solutions.
Document a roadmap for data and image asset improvements to support FNF strategic initiatives. Manage and optimize processes for data and image intake, validation, and reporting deliverables.
Measure and improve quality and productivity metrics. Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes.
Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
Recruit, train, develop and supervise employees, both onshore and offshore.
Coordinate to achieve strategic initiatives with stakeholders in leadership, technology, sales, marketing and product teams.
Anticipate future demands of initiatives related to people, technology, budget and business within your department and design/implement solutions to meet these needs.
Organize and drive successful completion of initiatives through effective management of employees and effective collaboration with stakeholders.
Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company.
Develops and manages information to support corporate decision making.
Manages and improves existing reporting systems.
Conducts and facilitates (and educates and trains on) analyses, issues identification, organizational risk assessments and decision making processes.
Provides consulting and analytic services to leadership.
Provides technical support and mentoring and training to team.
Develops methodology and process for prioritization and scheduling of projects.
Analyzes problems and determines root causes.
Works closely with all business units and engineering teams to develop strategy for long term asset optimization.
Bachelors degree in business administration, economics, computer science, management information systems or related field or equivalent related experience.
Experience: At least 5 years of experience leading and managing operations.
Proficiency in work management and process improvement.
Experience in the Title or Public Records industry preferred.
Strong attention to detail.
Basic SQL skills, ability to perform effective querying involving multiple tables and subqueries.
Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes.
Strong problem solving, quantitative and analytical abilities.
Strong ability to plan and manage numerous processes, people and projects simultaneously.
Excellent communication, collaboration and delegation skills.
Experience with Excel, Word, and PowerPoint.
Additional Information:Demonstrate knowledge of and skill in adaptability, decision making, customer service, interpersonal relations, oral/written communication, problem solving, project management, quality management, teamwork, group presentations, group process facilitation, influence, results oriented, strategic thinking and team building.
This position reqires the employee to work onsite in the Maitland, FL office.
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