Customer Service I

3 weeks ago


Gainesville, United States Global Technical Talent Full time
Education: H.S. Diploma or GED; if you have someone with an associate or bachelor's degree and have the experience - will consider.

Experience: 2 years plus minimum w/ a Servitude attitude and empathy.
Medical Billing background is fine but must come with Empathy for the target population they serve.

Nature of Role:
Will be handling 50 to 60 calls per day from patients regarding questions on product and/or supplies needed.
Using Salesforce Patient Connect will be entering prescriptions and quantities and following through the order process with the supply teams.
These are patients who have had surgery and go home or to rehab centers; the need is for follow-up with these patients for compliance purposes and to ensure they have the necessary quantity of supplies; but more so partner in their care; hospitals are broken down by territory and there are 400 to 600 patients in these territories.
They will provide reports on risks; will need to multi-task, have an eye for details, will be on the phones, and deliver "white-glove " service; the role is very patient-focused.
Must be an independent driver of the process as they will work with the larger team for required collaboration and other divisions/supply chain.
Will use PC Salesforce platform, MS Office Suite, Excel/PPT/Word.
Will use SharePoint site to load documents and reference population details, Excel - Basic - be able to hide/unhide data, scroll.
Education: H.S. Diploma or GED required.
Will consider someone with an associate's degree.
bachelor's degree is ideal.

Benefits:
•Medical, Vision, and Dental Insurance Plans
•401k Retirement Fund

About The Company:
Our client is a globally diversified healthcare company with a central purpose of helping people live their healthiest possible lives. They offer a broad portfolio of market-leading products that align with favorable long-term healthcare trends in both developed and developing markets. Working with this company, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges while experiencing myriad cultures, geographies, and technologies. They are creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love. It serves people in more than 160 countries with leading medical devices, diagnostics, nutrition products, and branded generic medicines.

If you are looking for a great company to work for, look no further because our client has received an average of a four-star rating from its thousands of employees that have written positive reviews on Glassdoor and Indeed.
  • Customer Service I

    3 weeks ago


    Gainesville, United States Experis Full time

    Experis IT ManpowerGroup has partnered with a leading Medical device organization in the for a Customer Service I role to assist their team. This is an on-site role. 100% Onsite in Gainesville, FL but can be at Orlando location (30 S. Keller, Suite 100-A, zip 32810) Industry: Medical device Title: Customer Service I Pay Rate:$20.25/hr on W2 Location:100%...

  • Customer Service I

    3 weeks ago


    Gainesville, United States Spectraforce Technologies Full time

    Title: Customer Service I Duration: 12 months Location: 6020 NW 4th Place Suite A, Gainesville, FL, USA, 32607 Shift Timings: 9:30 AM - 6:00 PM Nature of role: Candidate will be handling 50 to 60 calls per day from patients regarding questions on product and/or supplies needed. Using Salesforce Patient Connect will be entering prescriptions and...

  • Customer Service I

    3 months ago


    Gainesville, United States Blue Star Partners LLC Full time

    Job DescriptionJob DescriptionJob Title: Customer Service ILocation: Gainesville, FL – Onsite – Local candidates onlyPeriod: 08/16/2024 to 07/31/2025, with possibility of extensionHours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)Rate: $18 - $20/hour Contract Type: W-2 onlyScope of Services: The Customer Service Representative will be...


  • Gainesville, Florida, United States University of Florida Full time

    Classification Title: Call Center Agent I (CARE)Job Overview: The Call Center Agent for the Small Animal Hospital plays a crucial role in our organization. This position serves as the main point of contact for clients and referring veterinarians, ensuring effective communication and support.Key Responsibilities: 1. Act as the primary liaison for clients,...


  • Gainesville, Florida, United States University of Florida Full time

    Position Title: Call Center Agent I (CARE)Role Overview: The Call Center Agent for the Small Animal Hospital plays a vital role in our organization. This position serves as the main point of contact for clients and referring veterinarians, ensuring effective communication and support.Key Responsibilities: 1. Provide exceptional customer service to clients...


  • Gainesville, Florida, United States University of Florida Full time

    Position Title: Call Center Agent I (CARE)Role Overview: The Call Center Agent at the Small Animal Hospital plays a vital role in ensuring exceptional service delivery. This position acts as the main point of contact for both clients and referring veterinarians, providing essential support and information. Key Responsibilities: 1. Serve as the primary...


  • Gainesville, Florida, United States University of Florida Full time

    Position Title: Call Center Agent I (CARE)Role Overview: The Call Center Agent for the Small Animal Hospital plays a vital role within our institution. This position is essential for ensuring effective communication and support for clients and referring veterinarians. The selected candidate will be responsible for:1. **Client Interaction:** Serve as the...


  • Gainesville, Florida, United States University of Florida Full time

    Position Title: Call Center Agent I (CARE)Role Overview: The Call Center Agent at the Small Animal Hospital plays a crucial role in ensuring exceptional service delivery. This position is the primary liaison for clients and referring veterinarians, providing vital communication and support.Key Responsibilities: 1. Serve as the first point of contact for...


  • Gainesville, Florida, United States University of Florida Full time

    Position Title: Call Center Agent I (CARE)Role Overview: The Call Center Agent at the Small Animal Hospital plays a vital role in our organization. This position serves as the main point of contact for clients and referring veterinarians, ensuring effective communication and support.Key Responsibilities: 1. Act as the primary liaison for clients, addressing...


  • Gainesville, United States ProCare Rx Full time

    ** Customer Service Representative I - PBM/PHC** **Job Category****:** Customer Service Rep **Requisition Number****:** CUSTO001149 Showing 1 location **Job Details** **Description** **SUMMARY:** The Customer Service Representative-I is responsible for answering and making phone calls in order to assist members, clients, pharmacies and doctors with their...


  • Gainesville, United States ProCare Rx Full time

    ** Customer Service Representative I PBM/PHC** **Job Category****:** Customer Service Rep **Requisition Number****:** CUSTO001092 Showing 1 location **Job Details** **Description** **SUMMARY****:** The Customer Service Representative-I is responsible for answering and making phone calls in order to assist members, clients, pharmacies and doctors with their...


  • Gainesville, Florida, United States ProCare Rx Full time

    Position Title: Customer Service Representative I PBM/PHCJob Category: Customer Service RepresentativeJob Overview:The Customer Service Representative I plays a crucial role in facilitating communication between members, clients, pharmacies, and healthcare providers. This position is dedicated to delivering exceptional service through professional and...


  • Gainesville, United States City of Gainesville Full time

    Skilled and responsible work assisting customers in planning and accessing services. CLASSIFICATION STANDARDS - Positions allocated to this classification report to a designated supervisor and work under limited supervision. Work in this class is dis Customer Service, Support Specialist, Support, Specialist, Service, Customer, Retail


  • Gainesville, Florida, United States ProCare Rx Full time

    Job Summary:The Customer Service Representative-I is a key member of the ProCare Rx team, responsible for delivering exceptional customer experiences through phone support. This role requires a professional, positive, and thorough approach to assist members, clients, pharmacies, and doctors with their needs.Key Responsibilities:Record and document calls and...


  • Gainesville, Florida, United States University of Florida Full time

    Position Title: Clinical Services Coordinator I Position Overview: The Clinical Services Coordinator I plays a vital role in ensuring that patients are accurately registered and scheduled for their appointments. This position is responsible for validating patient accounts prior to their visits, ensuring a seamless experience. Key Responsibilities: 1....


  • Gainesville, Florida, United States University of Florida Full time

    Position Title: Clinical Services Coordinator I Position Overview: The Clinical Services Coordinator I plays a crucial role in the healthcare delivery process by ensuring that patients are accurately registered and scheduled for their appointments. This position is responsible for validating patient accounts prior to their visits, which is essential for...


  • Gainesville, United States University of Florida Full time

    Classification Title: Client Services Representative I Job Description: Works with clients, both internal and external, to ensure that they receive high quality service. Thisincludes preparing AP supplies & patient reports for delivery to clients. Answers incoming phone calls in a pleasant, professional manner. Understands all aspects of thetelephone...


  • Gainesville, United States Gainesville, Georgia Full time

    Performs meter service work in support of the Customer Service Department, including investigation of customer meter complaints, replacement of inoperative meters, new service turn-on’s, and service disconnects. Responsible for documentation and timeliness of work performed and the accuracy of information submitted on meter serial numbers, meter register...


  • Gainesville, United States University of Florida Full time

    Classification Title: Client Services Representative I Job Description: Works with clients, both internal and external, to ensure that they receive high quality service. Thisincludes preparing AP supplies & patient reports for delivery to clients. An Client Service, Representative, Retail, Education, Client


  • Gainesville, United States University of Florida Full time

    Classification Title: Client Services Representative I Job Description: Works with clients, both internal and external, to ensure that they receive high quality service. This includes preparing AP supplies & patient reports for delivery to clients. Answers incoming phone calls in a pleasant, professional manner. Understands all aspects of the telephone...