Customer Service Representative I

1 week ago


Gainesville, Florida, United States University of Florida Full time

Classification Title:
Call Center Agent I (CARE)

Job Overview:
The Call Center Agent for the Small Animal Hospital plays a crucial role in our organization. This position serves as the main point of contact for clients and referring veterinarians, ensuring effective communication and support.

Key Responsibilities:
1. Act as the primary liaison for clients, addressing inquiries and providing assistance.
2. Collaborate with veterinary staff to facilitate seamless communication.
3. Maintain accurate records of client interactions and services provided.
4. Uphold a high standard of customer service in all interactions.

Essential Skills:
- Strong communication abilities
- Proficiency in handling customer inquiries
- Ability to work in a fast-paced environment
- Commitment to delivering exceptional service

Qualifications:
A background in healthcare or customer service is preferred, along with a passion for animal care. Candidates should demonstrate effective problem-solving skills and a dedication to client satisfaction.


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