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Customer Service I

2 months ago

Gainesville, United States Experis Full time

Experis IT ManpowerGroup has partnered with a leading Medical device organization in the for a Customer Service I role to assist their team. This is an on-site role.
100% Onsite in Gainesville, FL but can be at Orlando location (30 S. Keller, Suite 100-A, zip 32810)
Industry: Medical device
Title: Customer Service I
Pay Rate:$20.25/hr on W2
Location:100% Onsite in Gainesville but can be at Orlando location (30 S. Keller, Suite 100-A, zip 32810)
Duration:12 months Contrcat with possible extension or hiring.

Job Description:

Education: H.S. Diploma or GED; if you have someone with an Associates or Bachelors degree and have the experience - will consider
Experience: 2 years plus minimum w/ a Servitude attitude and empathy;
Medical Billing background is fine but must come with Empathy for the target population they serve
Nature of Role: Will be handling 50 to 60 calls per day from patients regarding questions on product and/or supplies needed. Using Salesforce Patient Connect will be entering prescriptions and quantities and following through the order process with the supply teams. These are patients who have had surgery and go home or to rehab centers; the need is for follow-up with these patients for compliance purposes and to ensure they have the necessary quantity of supplies; but more so partner in their care; hospitals are broken down by territory and there are 400 to 600 patients in these territories.
They will provide reports on risks; will need to multi-task, have an eye for details, will be on the phones and deliver "white-glove" service; role is very patient focused
* Must be an independent driver of process as they will work with larger team for required collaboration and other divisions/supply chain
* Will use PC Salesforce platform, MS Office Suite, Excel/PPT/Word
* Will use SharePoint site to load documents and reference population details, Excel - Basic - be able to hide/unhide data, scroll
* Call Center experience must be within Medical industry (No Retail or Fast Food Call Center experience)
* Education: H.S. Diploma or GED required
* Will consider someone with Associates degree
* Bachelors Degree is ideal
* Hours: preferred - 9:30 am to 6:00 pm
* Interview: One and Done with HM or Panel Onsite.

Best Regards,

Aahana Kashyap
Sr. Technical Recruiter | Experis IT
100 Manpower Place | Milwaukee, WI 53212
Aahana.kashyap@experis.com
www.experis.com