Customer Service Representative I

2 weeks ago


Gainesville, Florida, United States University of Florida Full time

Position Title:
Call Center Agent I (CARE)

Role Overview:
The Call Center Agent for the Small Animal Hospital plays a vital role in our organization. This position serves as the main point of contact for clients and referring veterinarians, ensuring effective communication and support.

Key Responsibilities:
1. Provide exceptional customer service to clients and veterinarians.
2. Address inquiries and resolve issues efficiently.
3. Maintain accurate records of interactions and transactions.
4. Collaborate with team members to enhance service delivery.

Essential Skills:
- Strong communication abilities.
- Proficiency in handling multiple tasks.
- Knowledge of healthcare protocols.

Qualifications:
- Relevant experience in a customer service role is preferred.
- A background in healthcare or veterinary services is advantageous.

Work Environment:
This position is integral to the operational success of the Small Animal Hospital, contributing to a supportive and efficient environment for both clients and staff.

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