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Senior Event Coordinator

2 months ago

San Diego, United States Sheraton San Diego Full time
Why work for The Sheraton San Diego Hotel?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience - Sheraton San Diego Hotel and Marina is a fit for you We are soon to be one of the largest and most renovated resorts in San Diego Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay and our associates love to work

The Sheraton San Diego Hotel & Marina is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program, food provided.

Work Hours

  • Will be required to work flexible scheduled shifts based on business needs.
  • Scheduling includes holidays, nights, overnights and weekends depending on hotel events and functions.
This position pays $24/hour

Job Requirements
  • Understand the mission, vision, and goals of the hotel.
  • Must be able to prioritize and work efficiently with limited supervision.
  • Must be detail oriented and able to multi-task efficiently.
  • Must be able to speak and understand and communicate the primary language(s) used in the workplace.
  • Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs.
  • Must possess basic computational ability.
  • Must possess advance computer skills.
  • Strong attention to detail and the ability to handle multiple tasks simultaneously.
  • General knowledge of the city where hotel is located and its attractions.
  • Extensive knowledge of the hotel, its services and facilities.
  • Strong team player, able to partner with management and other employees in a professional manner.
  • Must be able to push, pull, bend, stoop, squat and stretch to fulfill job tasks.
  • Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
Job Responsibilities

Responsible for ensuring effective communication between sales, management, internal/external guests and the hotel operations. Support the sales management department by giving administrative support to the department managers, and staff. Greet and assist visitors, answer incoming calls to the department and handle guest inquiries. Will also assist in other admin areas of hotel as assigned.
  • Qualifying customers and answering questions while gauging their level of interest
  • Promoting current offers with integrity and enthusiasm to reflect the brand.
  • Manages the full event process, with clear project timelines, milestones and management responsibility for the delivery and success of the events.
  • Ensures the participants have the premium event experience through seamless customer service and curated content.
  • Collect valuable feedback & completing sales transactions throughout the day.
  • Coordinate the properties use, effectiveness and compliance of the Marriott Sales system
  • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
  • Promote awareness of brand image internally and externally.
  • Gather materials and assemble information packages (e.g., brochures, promotional materials).
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty.
  • Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
  • Maintain customer database
  • Answer incoming calls to management and is the liaise between catering, management and internal/external guests.

  • Coordinate and schedule appointments for management.
  • Interact in courteous and professional manner with guests, vendors and associates.
  • Perform clerical duties such as typing correspondence and reports, filing, and answering phones.
  • Maintain and upkeep various filing systems, including vendor information where necessary.
  • Greet visitors/guests and answer questions and concerns; follow through either to resolution or refer to the appropriate manager.
  • Assure all incoming and outgoing correspondence is typed, received, mailed and/or filed as required.
  • Assist managers in scheduling appointments, meetings and travel arrangements for business trips as required.
  • Process all manifests for airline crews.
  • Support administrative needs of daily reservations from direct booking segment.
  • Support phone coverage and inquiries of LTS, wedding blocks, reservations, and cancellations.
  • Support administrative needs of groups with detailed list of processes with establishing blocks and managing inventory
  • Process accounting administrative duties including commissions, payments, deposits, disputes and research.
  • Maintain a professional working environment and attitude.
  • Maintain and upkeep of all office equipment.
  • Make reservations for V.I.P. guests.
  • Organize and maintain filing system.
  • Provide administrative support for the hotel operations as needed.
  • Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
  • Follow 4 Keys service standards, standard operation procedures, and safety standards.
  • Follow all appropriate policies and procedure while constantly striving to improve all standards of operations.
  • Follow safety and security procedures.
  • Work cohesively with co-workers and all departments as part of a team.
  • Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
  • Adhere to attendance and reliability standards.
  • Additional guest services duties as assigned by management.
  • Follow all additional duties as assigned by management.


All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the "at will" employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact:human.resources@sheratonsandiegohotel.com.

Sheraton San Diego Hotel and Marina is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.