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Front Desk Supervisor | Westin Wilmington | PM Hotel Group

4 months ago

Wilmington, United States PM Hotel Group Full time

Front Desk Supervisor | Westin Wilmington | PM Hotel Group

Job Category:

Front Desk Requisition Number:

FRONT014253 Posted: July 3, 2024 Full-Time On-site Locations

Showing 1 location The Front Desk Supervisor position requires someone who is organized, detail-oriented, and can work well under pressure. This role demands a friendly demeanor, excellent customer service skills, ability to handle stressful situations, and proficiency in using various computer software programs related to front desk operations. Responsibilities include: Supervises front desk agents and assigns tasks as needed Monitors guest experience and responds to guest concerns Conducts training and coaching for front desk agents Maintains accurate records, including room availability and guest information Coordinates with other hotel departments for a seamless guest experience Assists with guest check-ins and check-outs Handles cash and credit card transactions at the front desk Maintains a professional and welcoming demeanor with guests Ensures compliance with hotel policies and procedures Provides leadership and motivation to front desk team members Qualifications

Skills

Behaviors

Preferred

Loyal:

Shows firm and constant support to a cause Team Player:

Works well as a member of a group Innovative:

Consistently introduces new ideas and demonstrates original thinking Enthusiastic:

Shows intense and eager enjoyment and interest Dedicated:

Devoted to a task or purpose with loyalty or integrity Motivations

Education

Preferred

High School or better Experience

Preferred

1-3 years: Guest Service Experience

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