Customer Service Representative
3 weeks ago
Customer Service Representative Apply Locations: Traverse City, Michigan Time Type: Full time Posted on: Posted 9 Days Ago Job Requisition ID: R18167 The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representatives with appointment setting, customer tracking, and quotations. Key Responsibilities: Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. Communicate clearly and concisely with on-the-road employees to give instructions and assistance. Answer incoming and make outgoing customer telephone calls. Receive and resolve, within established guidelines, customer questions and concerns. Monitor, resolve, document, and report all customer complaints, driver route sheets, call-in sheets, and all customer problems relating to operations and coordinate with sales. Track customer information and concerns and enter data into database. Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment. Maintain new account files. Work with supervisors to ensure that all missed stops and special pickups are completed daily. Provide timely and accurate information regarding missed stops or other customer concerns. Generate call-in work orders for drivers. Download, distribute, and answer all customer inquiries received via email. Take web requests and process payments by phone. Process customer payments via the internet and take cash payments as needed. Enter new subscription residential accounts into the system. Run credit checks on new customers. Complete verification form, service agreement, and pricing matrix on all commercial accounts for changes, new and cancelled. Key all new/cancelled accounts into the Tower system and verify in the system. Scan all contracts into the system and maintain records of them. Assist in completing the Affirmative Action log for all applicants. Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership, and positive telephone and email manners. Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors. Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures, and directives from supervisors. May provide backup assistance for Office Coordinator. Perform other duties and responsibilities as required or requested by management. Requirements: High School Diploma or GED. One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities: Ability to implement solutions to general and specific customer concerns. Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure. Possess good organizational skills and record-keeping skills. Possess the ability to speak and communicate effectively with customers and employees both verbally and in writing. Proficient in Microsoft Outlook, Microsoft Word, and Excel. Good problem-solving ability. Excellent data entry skills. Physical/Mental Demands: Ability to stand, sit, walk, use hands and fingers, talk and hear. Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working Conditions: Work in indoor office environment 95% of the time. Noise level is usually moderate. #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com. #J-18808-Ljbffr
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