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Customer Service Agent, 3PL

1 month ago

Miami, United States DSV AS Full time
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Miami, 122nd St

Division: Air & Sea
Job Posting Title: Customer Service Agent, 3PL - 87686
Time Type: Full Time

Customer Service Agent, 3PL Warehouse

As a 3PL Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing support related to warehouse operations. Your primary responsibility will be to serve as the main point of contact for customers, providing exceptional service and fostering positive relationships.

Duties and Responsibilities
  • Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
  • Provide accurate information regarding order status, inventory availability, and shipping schedules.
  • Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
  • Collaborate with internal teams to address customer issues effectively.
  • Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
  • Ensure orders are accurately entered into the system and fulfilled according to customer specifications.
  • Maintain accurate records of customer interactions, transactions, and inquiries.
  • Generate reports and summaries as needed to track customer service metrics and performance.
  • Identify root causes of customer issues and implement solutions to prevent recurrence.
  • Proactively address potential problems to ensure a seamless customer experience.
  • Develop a deep understanding of DSV's warehouse services, capabilities, and offerings.
  • Educate customers on product features, benefits, and value propositions.
  • Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests.
  • Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
  • Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
  • Solicit feedback from customers and implement enhancements to improve overall satisfaction.
Educational background / Work experience
  • High school diploma or equivalent. Some college coursework or a degree in business administration, logistics, or a related field is preferred.
  • 2-3 years of experience in customer service roles, preferably in the transportation, logistics, or warehousing industry.
  • Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous.
Skills & Competencies
  • Strong interpersonal and communication skills, both verbal and written.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • Problem-solving and conflict resolution skills.
  • Attention to detail and accuracy in data entry and record-keeping.
  • Familiarity with Microsoft Office suite (Word, Excel, Outlook).
Preferred Qualifications
  • Experience in warehouse or logistics operations.
  • Knowledge of transportation and supply chain management concepts.
  • Certification or training in customer service or related areas.
Language skills
  • Fluent in English (oral and written)
Computer Literacy
  • Proficient in using computer systems, including warehouse management systems (WMS) and customer relationship management (CRM) software.
  • Familiarity with Microsoft Office suite and other business software applications.


At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $18.75 - $25.25 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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Customer Service Agent, 3PL

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