Help Desk Level II

3 months ago

Brattleboro, United States G.S. Precision Full time

Job Type

Full-time

Description

G.S. Precision is a global leader in the manufacture of critical components for the Aerospace and Defense Industries. We are a team of 700 dedicated people in facilities totaling 230,000 square feet in four integrated locations. We leverage our 60+ years of experience along with investments in the latest technologies to engineer processes that yield consistent and competitive results with superior quality.

Our culture is based on our Company Values which include Transparent Accountability, Humility, Customer Focused, Empathy, and Inclusiveness. These values guide all levels of the organization when communicating with our customers and each other. They help us to reach our goals, and grow our business and to hire great talent

We offer a competitive benefits package, which includes but not limited to:

Comprehensive Health, Dental and Vision Care Coverage

Company Paid Life and AD&D Insurance

Company Paid Short-Term Disability

401 (k) Matching Retirement Plan

Employer Funded Health Reimbursement Account

Flexible Spending Account

Paid Holidays

Generous Paid Time Off

Dependent Care Spending Account

Employee Assistance Program

Educational Assistance Program

Employee Referral Bonus

Safety Shoe Allowance

Prescription Safety Glasses Program

Shift Differentials for 2nd and 3rd Shifts

Bereavement Leave

Schedule: Monday - Friday 40hrs/week

Job Description

GSP is looking for team player to work in a challenging and fast paced environment. The IT Helpdesk Level 2 Technician will be the first point of contact for support requests submitted through the IT Helpdesk System. This position requires strong technical and people skills and is the first step on the path to an IT career. This position reports to the IT Helpdesk and Projects Supervisor.

Requirements

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance through the GSP IT helpdesk system
  • Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions
  • Determine the solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process
  • Escalate tickets to the appropriate Level 2 technician, or another appropriate member of the IT department as needed
  • Document and maintain the IT Department knowledge base
  • Install appropriate software and operating systems, and deploy company computers
  • Assist with other departmental duties as needed, including, but not limited to: wiring and infrastructure; new employee access and account permissions; user terminations, etc.
  • Support IT projects and own projects within candidate's skillsets.
Job Specifications:
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field preferred, but motivated individuals are encouraged to apply.

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