Member Services Representative

4 months ago

Brattleboro, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.


JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Member Service Representative

    3 weeks ago

    Brattleboro, United States Planet Fitness Full time

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. LOOKING FOR:M-F: 4:45 a-11:45 a (out time fl Member Service, Representative, Customer Service, Retail, Instructor

  • Member Service Representative

    2 weeks ago

    Brattleboro, United States Planet Fitness Full time

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. LOOKING FOR:M-F: 4:45 a-11:45 a (out time fl Member Service, Representative, Customer Service, Retail, Instructor

  • Member Services Representative WEEKENDS

    6 months ago

    Brattleboro, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. - WEEKEND AVAILABILITY IS A MUST Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional...

  • Member Service Representative

    2 weeks ago

    Brattleboro, United States Planet Fitness Full time

    Benefits: 401(k) Dental insurance Employee discounts Health insurance Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. LOOKING FOR: M-F: 4:45a-11:45a (out time flexible) Essential Duties and...

  • Member Service Representative

    2 weeks ago

    Brattleboro, United States Planet Fitness Full time

    Benefits: 401(k) Dental insurance Employee discounts Health insurance Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. LOOKING FOR: M-F: 4:45a-11:45a (out time flexible) Essential Duties and...

  • Environmental Services Representative

    4 days ago

    Brattleboro, Vermont, United States Sodexo Full time

    We are seeking a motivated and detail-oriented Environmental Services Representative to join our team. As an Environmental Services Representative, you will play a critical role in maintaining the cleanliness and sanitation of our facilities.As a member of our team, you will be responsible for delivering exceptional cleaning services to create a safe and...

  • Customer Service Representative

    5 days ago

    Brattleboro, Vermont, United States McDonald's Full time

    Join McDonald's TeamAt McDonald's, we're committed to serving our customers with a smile. As a Crew Member, you'll be the face of our brand, providing exceptional customer service and ensuring a positive dining experience. Responsibilities include:• Taking accurate food orders• Preparing all of McDonald's World Famous food• Partnering with other Crew...

  • Outpatient Representative

    3 days ago

    Brattleboro, United States Brattleboro Retreat Full time

    Job Summary: The Outpatient Practice Management Representative performs centralized scheduling, admission/reception, insurance verification and initial financial screening functions necessary to assist patients to access and ensure appropriate funding for outpatient services provided by the Brattleboro Retreat. The Outpatient Practice Management...

  • Food Service Worker

    3 weeks ago

    Brattleboro, United States Whitsons Culinary Group Full time

    ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES: Cashiers student breakfast and lunch. Completes meal count sheets and uses POS as necessary. Monitors student meal periods to capture all sales. Counts register bank and withdraws deposit amount. Sells a la carte items to students and staff. Refills a la carte items as necessary. Responsible for making...

  • Service Engineer

    1 week ago

    Brattleboro, Vermont, United States Hobart Service Full time

    Job DescriptionAre you mechanically and electrically inclined? Do you enjoy providing customers with quality service solutions? We have an exciting opportunity for a skilled technician to join our team.QualificationsWhat you'll bring to the table:A high school diploma or equivalent and 2-4 years of experience in electrical and mechanical repair.A valid...

  • Lead Service Associate

    2 months ago

    Brattleboro, United States Rite Aid Full time

    Rite Aid Corp. - 499 Canal St. Unit #3 [Retail Associate / Team Member] As a Service Associate at Rite Aid Corp., you'll: Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints; Engage with customers in a friendly and efficient manner while completing customer...

  • Tire Technician

    7 days ago

    Brattleboro, Vermont, United States BJ's Wholesale Club Full time

    Company OverviewBJ's Wholesale Club is a leading membership-based warehouse club that offers a wide range of products and services to its members. With over 34,000 team members, we strive to provide an exceptional shopping experience for our customers while fostering a collaborative and inclusive environment within our organization.SalaryWe are currently...

  • Support Staff Coordinator

    1 week ago

    Brattleboro, Vermont, United States Masiello Employment Services Full time

    We are seeking a highly skilled Support Staff Coordinator to join our team at Masiello Employment Services. As a Support Staff Coordinator, you will play a vital role in ensuring the smooth operation of our administrative functions.The ideal candidate will have a Bachelor's Degree and 3 years of experience in office/professional administration. You will be...

  • Customer Service Associate

    7 days ago

    Brattleboro, Vermont, United States Hannaford Full time

    About Hannaford SupermarketsHannaford Supermarkets is a leading retail chain that has been serving customers in the region for over 130 years. Our commitment to quality, freshness, and customer satisfaction has earned us a loyal customer base.Job Title: Center Store AssociateWe are seeking an experienced and motivated individual to join our team as a Center...

  • Behavioral Health Utilization Review Specialist

    1 week ago

    Brattleboro, Vermont, United States Brattleboro Retreat Full time

    About the Role:We are seeking a skilled Behavioral Health Utilization Review Specialist to join our team at Brattleboro Retreat.Job Summary:The successful candidate will conduct pre-certification and utilization management functions for all behavioral health and substance abuse services offered by the organization. This includes engaging in ongoing contact...

  • ACT Team Service Coordinator

    1 month ago

    Brattleboro, United States Pathways Vermont Full time

    Job DescriptionJob DescriptionAssertive Community Treatment (ACT) Service Coordinator, Windham County - $3000 Hiring Bonus Available*The Company: Pathways Vermont is a dynamic nonprofit agency committed to permanently ending homelessness and offering innovative mental health services through ongoing supportive social work.The Role: Service Coordinators are...

  • Mental Health Case Manager

    4 days ago

    Brattleboro, Vermont, United States Health Care and Rehabilitation Services Full time

    Health Care and Rehabilitation Services (HCRS) is seeking a highly skilled Mental Health Case Manager to join their team. As a key member of the Care Coordination Program, this individual will provide care coordination services in consultation with medical and social service providers. The successful candidate will work closely with clients, community...

  • Transportation Manager II

    2 months ago

    Brattleboro, United States J.B. Hunt Transport Services, Inc. Full time

    Job Summary:Under general supervision, this position is responsible for the direct driver management and supervision of midsize driver count, ensuring safe and timely service movement of freight, load assignment and providing best in class customer service. Ensure compliance with DOT regulations and responsible for all drivers compliance and company...

  • Transportation Manager II

    2 months ago

    brattleboro, United States J.B. Hunt Transport Services, Inc. Full time

    Job Summary:Under general supervision, this position is responsible for the direct driver management and supervision of midsize driver count, ensuring safe and timely service movement of freight, load assignment and providing best in class customer service. Ensure compliance with DOT regulations and responsible for all drivers compliance and company...

  • Home Health Therapist

    4 days ago

    Brattleboro, Vermont, United States BAYADA Home Health Care Full time

    Job Opportunity:BAYADA Home Health Care is seeking a skilled Home Health Speech Language Pathologist to join our team in Brattleboro, Vermont.About the Job:We are looking for a qualified Speech Language Pathologist to provide high-quality care and services to our clients in their homes. As a Home Health Speech Language Pathologist, you will be an integral...