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Contact Center Specialist
1 month ago
The candidate will be responsible for working with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts. Direct communication with clients and advisors to assist them with their queries, open issues, and resolve high-level problems over the phone in a timely manner. Emphasis is on creating and delivering a unique client experience that defines and differentiates advisors’ practices. To provide brilliant customer service by responding to advisor and client inquiries in a fast-paced, customer-focused environment. Key Responsibilities First point of contact regarding service issues, troubleshooting, and entering complex service requests into appropriate systems for resolution. Educate clients and advisors on newly implemented services, systems, or procedures for efficient self-service. Process complex service transactions or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner to meet/exceed service goals. Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service requests. Utilize internal computer applications and enter all information in the appropriate system. Participate in team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues, and identify process improvement opportunities. Required Qualifications Graduate/Post-Graduate in finance/commerce/business management/operations discipline. Minimum 1-3 years of relevant work experience. Strong written and spoken communication skills. Ability to explain complex policies or concepts in a time-bound manner. Excellent customer service skills. Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner. Preferred Qualifications Up to 3 years of customer service experience. Exposure to the financial services industry with knowledge of products and services in Securities & Brokerage Operations & Insurance sector. About Our Company Ameriprise India LLP has been providing client-based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning, and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven, and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status, or any other basis prohibited by law. Job Details Full-Time/Part-Time: Full time Timings: 8:00 PM - 4:30 AM India Business Unit: AWMPO AWMP&S President's Office Job Family Group: Client Service #J-18808-Ljbffr
