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Client Service Representative
3 months ago
Job Description
About the Role
Client Service Representatives are salespeople with a detailed knowledge of The New York Times products and policies. As a Client Service Representative, you will oversee assigned and prospected client and account relationships, fulfilling responsibilities as a salesperson in the designated category and industry. You will partner with clients in their designated category / industry to sell advertising products per our client's advertising needs. You will report to the Head of Industry. You will participate in an Incentive Compensation Program for account-based revenue as determined by Advertising Department Leadership.
This is a hybrid position, based in our New York City headquarters.
Responsibilities:
- Sell advertising by using consultative sales methods on assigned categories and accounts.
- Develop client relationships through phone, email, and in-person interactions.
- May participate in in-person meetings with clients with support of Advertising Department colleagues, the HOI, ESD, leadership, or self with prior consultation.
- Prospect leads for category.
- Promote development of client partnership creation, including the RFP (Requests for Proposal) process, using the full scope of NYT sales products drawing on resources from company partners that address the advertiser's needs and campaign goals for print, audio digital or subsequently initiated sales products.
- Collaborate with Creative Strategy, Data & Insights, Sales Operations and other appropriate Advertising Department staff with ESD Management Track guidance under guidance or as enabled by the HOI.
- Use Salesforce to ensure accurate forecasts and sales pipeline.
- Understand client/accounts' marketing organization.
- Understand competitive set and client marketing activity.
- Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.
- 1-3 years of sales experience
- Microsoft Suite and Google applications
- A interest in the advertising sales profession
- Motivated self- starter possessing experience establishing communication and engagement with prospects
- Detailed knowledge of New York Times advertising products, sales strategies, and standards
- Familiarity with sales and data management tools such as SalesForce
- Be a team player and contribute to the team's success
This position is represented by the NewsGuild of NY.
The annual base pay range for this role is $63,000.00.
The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.
The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email reasonable.accommodations@nytimes.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.
The Company will further consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable "Fair Chance" laws.
The New York Times Company follows the pay transparency and non-discrimination provisions outlined by the United States Office of Federal Contract Compliance Programs. Click here for details.
