Client Service Representative

3 days ago

New York, United States MMC Group Full time

**Job Details**

**Call Center**

Client Service Representative New York, NY Posted: 3/1/2022 Job Description Job ID#: 52602

Job Category: Call Center

Position Type: *W2

Positions Available: 8

**URGENT MMC is seeking to identify candidates that meet the following:** **High Overview:** **Job Title: Communication Services Representative** **Start Date: 03/28** ****Rate of Pay: $16.00- $18.50**** **Location: Remote: New York, NY.** *****Must live* within 125 miles of:**** 30 Broad Street, New York, NY 10004 **Hours of Operation: Monday - Friday 8:30am - 8:00pm & Saturdays 10:00am - 6:00pm** **JOB DETAILS:**

* Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.

* Educates clients on managed care.

* Assesses client's health care needs and assists clients in choosing a health plan.

* Maintains updated knowledge of the New York Project.

* Assists clients in enrolling/disenrolling in health plans.

* Receives and sorts enrollment/disenrollment forms.

* Reviews enrollment forms for accuracy and completeness.

* Processes enrollment/disenrollment forms.

* Sends necessary letters to clients.

* Raises issues of concern and/or problems to the attention of the Central Operations Supervisor.

* Performs managed care education and enrollment services when call volume warrants.

* Assists or performs mailroom functions, when assigned.

* Meets all standards established for this position as outlined in the attached performance criteria.

* Performs other duties as may be assigned by the Call Center Supervisor or management.

**REQUIREMENTS:**

**EDUCATION/EXPERIENCE**:

* College degree or equivalent experience

* Knowledge of the community to be served

* Experience making presentations to groups

* Ability to follow directions; ability to handle pressure

* Excellent organizational, interpersonal, written, and verbal communication skills

* Ability to perform comfortably in a fast-paced, deadline-oriented work environment

* Ability to successfully execute many complex tasks simultaneously

* Ability to work as a team member, as well as independently.

* Computer Literacy required proficient in Microsoft Office Applications as Excel, Power Point, and Word.

* Preferred qualifications include two years of human services experience; or experience dealing with the public; and fluency in commonly spoken languages.

Job Requirements **URGENT MMC is seeking to identify candidates that meet the following:** **High Overview:** **Job Title: Communication Services Representative** **Start Date: 03/28** **Rate of Pay:**

* Spanish-speakers: $17/hour

* Russian-speakers: $17.50/hour

* Chinese-speakers: $18.00/hour

* English speakers and all other languages: $16.00/hour

**Location: New York, NY.** Must live within 125 miles of : 30 Broad Street. New York, NY 10004 **Equipment:** BYOD

**Hours of Operation:** Monday - Friday 8:30am - 8:00pm & Saturdays 10:00am - 6:00pm **Traditionally, we have 3 shifts:**

* 8:30am - 5:00pm

* 9:00am - 5:30pm

* 11:30am - 8:00pm

**JOB DETAILS:**