Customer Service Specialist/Administrative Assistant

2 weeks ago

Jacksonville, United States Rollins Full time

** Customer Service Specialist/Administrative Assistant**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO023228 Showing 1 location **Job Details**

**Description**

**At Orkin, our purpose is to help protect the world where we live, work, and play.**

Our **Customer Service Specialists** are committed to this purpose.

At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. **This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career**

**The Successful Customer Service Specialist Will . . .**

Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:

* Contact customers to schedule and confirm service appointments

* Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate

* Schedule & communicate with Service Technicians to meet customer requirements

* Perform outbound calls to customers to follow-up on service received

* Perform outbound calls to customers regarding outstanding account balances

* Receive payments from past due customers

* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules

* Reschedule unserviced accounts within 24 hours

* Answer inbound customer service calls with an open, friendly greeting

* Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs

* Use strong communication skills to communicate/empathize with customers

* Work well within a team

* Participate in quality assurance processes/programs/initiatives as requested

*If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team*

**We Offer**

* Competitive hourly pay

* Employee discounts, tuition reimbursement, dependent scholarship awards

* **Quality, comprehensive training programs**

* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers

* As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM

* The Pest Management Industry is growing and is a recession resistant line of business

* Orkin is financially stable and growing as the largest subsidiary of , (NYSE: ROL), headquartered in Atlanta, GA

**Requirements:** We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.

**Keywords:** customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable

**Skills**

**Required**

**Problem Solving Ability** *Intermediate* **Influencing Others** *Intermediate* **Customer Service** *Advanced* **Customer Focus** *Advanced* **Communication** *Advanced* **Self-Management** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Goal Completion****:** Inspired to perform well by the completion of tasks **Education**

**Required**

High School/GED or better.

**Experience**

**Required**

**2 years:** Proven customer service experience

**1 year:** Proficiency in MS Outlook, Word and Excel

**Preferred**

**3-4 years:** Scheduling or dispatch experience in a service industry a plus

**Less than 1 year:** Scheduling or dispatch experience in a service industry a plus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Specialist

    5 days ago

    Jacksonville, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO021510 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. At Orkin, we provide the most accurate,...

  • Customer Service Administrator 1

    5 days ago

    Jacksonville, United States Southeastern Freight Lines, Inc. Full time

    As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist.Use a scanning...

  • Customer Service Specialist

    4 weeks ago

    Jacksonville, United States Oates Energy, Inc. Full time

    Job DescriptionJob DescriptionOates Energy is hiring!! We begin all new hires to join as Customer Service Specialists. This is the best way to learn our business and grow from this position. A customer service specialist assists customers with questions regarding their Oates Energy accounts over the phone and on line. We are a growing company and looking for...

  • Administrative Support Assistant

    4 weeks ago

    Jacksonville, United States National Park Service Full time

    Summary This position is located in Timucuan Ecological and Historic Preserve, in the Administrative Division. Open to the first 100 applicants or until 03/21/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration. Duties As an Administrative Support Assistant (OA), you will perform the...

  • Entry Level Customer Service Assistant

    5 days ago

    Jacksonville, United States Fresh Form Draft Full time

    Entry Level Customer Service AssistantDepartment: Engagea Comm Employment Type: Full Time Location: Jacksonville, FL Compensation: $19.50 - $30.00 / hour Description At Engagea Comm, we pride ourselves on being more than just a marketing agency; we are your strategic partner in growth. We understand that every brand is unique, and that's why our approach is...

  • Entry Level Customer Service Assistant

    2 weeks ago

    Jacksonville, United States Engagea Comm Full time

    Job DescriptionJob DescriptionDescriptionAt Engagea Comm, we pride ourselves on being more than just a marketing agency; we are your strategic partner in growth. We understand that every brand is unique, and that’s why our approach is tailored to meet the specific needs and aspirations of each client. Our team of experts combines strategic thinking with...

  • Administrative Specialist

    5 days ago

    Jacksonville, United States The CSI Companies Full time

    Join our client, a renowned leader in healthcare worldwide, as an Administrative Specialist at their facility in Jacksonville, FL.Position Type: Temp to Hire Environment: Pediatric facility - challenging yet rewarding Work Arrangement: Fully Onsite Schedule: Monday to Friday, 8:00 AM to 5:00 PM (may vary slightly depending on workload)Job Description: ...

  • Information Technology Specialist

    4 weeks ago

    Jacksonville, United States U.S. Army Recruiting Command and U.S. Army Cadet Command Full time

    Summary About the Position: Serves as the United States Army Recruiting Command (USAREC) Brigade (BGE), Information Technology (IT) Specialist providing customer service, technical assistance, and training to BN and subordinate organizations.

  • Administrative Assistant

    2 weeks ago

    Jacksonville, United States Evergreen Communities LLC Full time

    Job DescriptionJob DescriptionWe are looking for a responsible Administrative Assistant with growth opportunity for our manufactured home community office. This position if full-time. The duties of the administrative assistant include providing support to the community manager and other staff members while assisting with daily operational duties and managing...

  • Continuing Education Client

    1 week ago

    Jacksonville, United States University of North Florida Full time

    The primary responsibilities of this position include customer service and client relations for the Division of Continuing Education (DCE) as well as program support for DCE courses. During declared campus emergencies, this position may be required t Customer Specialist, Education, Payment Processing, Program Director, Specialist, Support, Retail

  • Commercial Finance Administrative Assistant

    5 days ago

    Jacksonville, FL, United States Triad Financial Service Inc. Full time

    Job Category: AdministrationRequisition Number: COMME001480Posted: April 24, 2024Full-TimeJacksonville, FL 32224, USAJob DetailsDescriptionTriad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Commercial Finance Administrative Assistant to join our growing...

  • Customer service manager

    3 weeks ago

    Jacksonville, United States Renaissance Windows & Doors Inc. Full time $70,000 - $85,000

    Customer Service Manager Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures and setting customer satisfaction goals.To qualify for the role, the ideal candidate...

  • Customer Service Manager

    3 weeks ago

    Jacksonville, United States Renaissance Windows And Doors Inc Full time

    Job DescriptionJob DescriptionCustomer Service ManagerOur company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures and setting customer satisfaction goals.To qualify for the...

  • Service Desk Support Specialist

    4 days ago

    Jacksonville, United States Baptist Health Full time

    **Job Summary** **Baptist Health is looking to add a Service Desk Support Specialist in our IS End User Services department at the Baptist IT Center in Jacksonville, FL**. This is a hybrid Full-Time days shift opportunity with hours of Monday - Friday various shifts. The Service Desk Support Specialist will have previous experience in technical support....

  • Administrative Assistant

    3 weeks ago

    Jacksonville, United States Brown & Brown Insurance Full time

    It's an exciting time to join Brown & Brown! Our business is growing both in North America and internationally which emphasizes the need to build an unparalleled team that promotes future growth. We're excited to continue solidifying that foundation as we are looking for an Administrative Assistant to join our growing team in Jacksonville, Florida.Who We...

  • Administrative Assistant

    3 weeks ago

    Jacksonville, United States Brown & Brown Insurance Full time

    It's an exciting time to join Brown & Brown! Our business is growing both in North America and internationally which emphasizes the need to build an unparalleled team that promotes future growth. We're excited to continue solidifying that foundation as we are looking for an Administrative Assistant to join our growing team in Jacksonville, Florida.Who We...

  • Customer Service Rep

    3 weeks ago

    Jacksonville, United States Renaissance Windows And Doors Inc Full time

    Job DescriptionJob DescriptionCustomer Support Representative- Renaissance Windows and DoorsPURPOSEProvide customer support services to customers and operations teams by delivering timely and accurate reporting on work orders and provide status updates on customer account activity. This position requires an individual who is detail oriented with a strong...

  • Administrative Assistant

    1 month ago

    Jacksonville, United States SNI Companies Full time

    Job briefWe are looking for a responsible Detail Oriented Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities.What does an Administrative...

  • Administrative Assistant

    4 weeks ago

    Jacksonville, United States SNI Companies Full time

    Job briefWe are looking for a responsible Detail Oriented Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities.What does an Administrative...

  • Administrative Assistant

    4 weeks ago

    Jacksonville, United States SNI Companies Full time

    Job briefWe are looking for a responsible Detail Oriented Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities.What does an Administrative...