Service Desk Support Specialist
2 weeks ago
**Job Summary**
**Baptist Health is looking to add a Service Desk Support Specialist in our IS End User Services department at the Baptist IT Center in Jacksonville, FL**. This is a hybrid Full-Time days shift opportunity with hours of Monday - Friday various shifts.
The Service Desk Support Specialist will have previous experience in technical support. Previous experience with Epic Applications preferred.
**As the Service Desk Support Specialist you will be responsible for**:
- Answering questions regarding system procedures, online transactions, systems status, and downtime procedures, and is typically located within a call center.
- Sometimes this function is known as the IS Help Desk.
- Requiring working knowledge and skills to perform a defined set of analytical or technical operational processes.
- Working within standard operating procedures and/or methods
- Working with a moderate degree of supervision.
**Status**Full-Time
**Shift Details**Days
**Education Required**High School Diploma/GED
**Education Preferred**Associate's Degree
**License and Certification**
- Certified Novell Administrator (CNA) Preferred
**Experience**
- Minimum 2 years of related experience Required
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