Customer Service Representative

2 months ago

Southfield, United States Race Winning Brands Full time

Race Winning Brands (RWB) is the leading manufacturer of racing and high-performance parts sold to automotive and powersports markets. RWB is the preferred source for high-end pistons, engine blocks, cylinder heads, intake manifolds, connecting rods, crankshafts, clutches, transmissions, springs and other engine and driveline- related performance components. RWB markets its products through multiple prominent brands including JE Pistons, Wiseco Performance Products, Diamond Pistons, Trend Performance, Rekluse Motor Sports, MGP Connecting Rods, ProX Racing Parts, Dart Machinery, PAC Racing, RevMax, Haltech, TSI, and TMG performance. RWB sells to a diverse and unmatched customer base of professional and sportsman racers, engine builders, enthusiasts, OEMs, automotive and powersports dealers and wholesale distributors. RWB is headquartered in Mentor, Ohio with sales offices and manufacturing operations in strategic locations throughout the United States, Canada, Europe and Asia.

JOB SUMMARY:

This position helps generate revenue by obtaining orders, understanding customer's needs, solving problems, providing technical information, and developing accounts. This position will work cooperatively with technical inside/outside salespeople and other members of the team to grow existing customers and create new customers while increasing customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•Answer inbound phone calls to aid current and prospective customers to purchase

•Initiate outbound calls to current and prospective accounts to inform them of new products, promotions and purchasing opportunities.

•Explain product features based on analyses of customers' needs and on technical knowledge of product capabilities, while providing solutions.

•Open customer accounts by recording accurate information and obtaining needed documents for verification to finalize account set up.

•Receive and process orders from current and prospective customers via phone or EDI.

•Monitor the status of orders and contact customers to assure they are fully aware of any changes in the order fill rates, b/o's, ship dates and payables from original order specifications.

•Answer customers' questions about products, prices, availability, or credit terms.

•Accurately and effectively manage all aspects of order entry, invoicing and acknowledgements to customers.

•Maintain customer records by updating account information where easily accessible by teammates.

•Provide "Professional Service Level" regarding all verbal and written communications with current and potential customers.

•Meet or exceed customer expectations regarding delivery, quality, and service.

•Obtain working knowledge of RWB's products, services, manufacturing, and technical capability.

•Become well versed in RWB's operating system to perform daily work functions and assigned tasks.

•Maintain open dialog with all sales teammates, making certain any issues/problems are completely explained and resolutions found.

•Work with customers using problem resolution to quickly address all RMA, billing, shipping, credit issues.

•Respond to sales request from social media sites (Marketing support).

•Other duties as assigned.

What You'll Get:

  • Eligible for Medical, Dental, Vision Insurance as of Day One
  • Employer Paid Life and Disability Insurance
  • HSA with Employer Contributions
  • 401(K) Retirement Plan with Company Match
  • Employee Wellness and Assistance Programs
  • Paid Maternity/Paternity Leave
  • Paid Time Off
  • Paid Company Holidays

PM21

Requirements

Education:

•High School Diploma and 5-10 years of customer care, or

•Bachelor's degree with 0-5 years' experience

Experience:

Entry level technical sales experience

Computer Skills:

•Proficient in Excel, Word, and email

•Ability to become proficient in company operating systems. (ERP/MAS 500)

Communication Skills:

•Exemplary interpersonal skill in dealing with customers

•Detail-oriented and possess the ability to follow through on issues

•Excellent communication skills (both verbal and written). Must be able to communicate with both management and non-management associates.

EEO Statement:

Race Winning Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

  • Customer Service Representative

    1 week ago

    Southfield, Michigan, United States MSC Industrial Direct Full time

    Customer Care RepresentativeAt MSC Industrial Supply Co., we're committed to delivering exceptional customer experiences. As a Customer Care Representative, you'll play a vital role in ensuring our customers receive the best possible service.Key Responsibilities:Process customer orders and resolve issues in a timely and efficient mannerCollaborate with...

  • Customer Service Representative

    2 weeks ago

    Southfield, Michigan, United States Public Storage Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our...

  • Customer Service Representative

    4 days ago

    Southfield, Michigan, United States TEKsystems Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TEKsystems. As a key member of our 24-hour Call Center, you will be responsible for providing exceptional service to our members, addressing their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Customer Service Representative

    2 weeks ago

    Southfield, Michigan, United States MSC Industrial Direct Full time

    Job Title: Customer Care RepresentativeAt MSC Industrial Supply Co., we are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. This role is responsible for delivering exceptional customer experiences through various inbound interaction types, including phone calls and emails.Key...

  • Customer Service Representative

    2 weeks ago

    Southfield, Michigan, United States TEKsystems Full time

    Job Title: Customer Support RepresentativeAbout the Role:We're seeking a highly skilled Customer Support Representative to join our team at TEKsystems. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring a positive experience for our customers.Key...

  • Customer Service Representative

    3 weeks ago

    Southfield, Michigan, United States Hart Medical Equipment Full time

    Job SummaryHart Medical Equipment is seeking a highly skilled and compassionate Customer Service Representative to join our team. As the first point of contact for customers, you will be responsible for providing exceptional service, taking orders, answering questions, handling complaints, and troubleshooting problems.Key ResponsibilitiesAssist internal and...

  • Customer Service Representative

    1 week ago

    Southfield, Michigan, United States TEKsystems Full time

    Job Title: Member Services RepresentativeAt TEKsystems, we're seeking a highly skilled and customer-focused Member Services Representative to join our team. As a key member of our Call Center, you'll be responsible for delivering exceptional service to our members, resolving their inquiries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    3 days ago

    Southfield, Michigan, United States McDonald's Full time

    Customer Service Role at McDonald'sAs a Customer Service Representative at McDonald's, you will be responsible for:Greeting and welcoming customers to the restaurantAssisting customers with their orders in a timely and efficient mannerCollaborating with the team to maintain a clean and organized environmentEnsuring customers receive prompt service in...

  • Customer Service Representative

    2 weeks ago

    Southfield, Michigan, United States Michigan First Credit Union Full time

    Job Title: 3rd Shift Call Center RepresentativeLocation: Lathrup Village, MIWe are seeking a highly motivated and customer-focused individual to join our 24/7 Call Center team as a 3rd Shift Call Center Representative. As a key member of our team, you will be responsible for delivering exceptional service to our members, resolving issues, and providing...

  • Customer Service Representative

    7 days ago

    Southfield, Michigan, United States Chicken Shack Southfield Full time

    Job DescriptionAt Chicken Shack Southfield, we are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, taking orders, and working collaboratively with our staff to ensure a positive dining experience for our...

  • Customer Service Representative

    4 weeks ago

    Southfield, Michigan, United States Race Winning Brands Full time

    Job SummaryRace Winning Brands is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.Key ResponsibilitiesProvide exceptional...

  • Customer Service Representative

    3 months ago

    Southfield, United States U-Haul Full time

    Location: 22455 Telegraph Rd, Southfield, Michigan 48034 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 month ago

    Southfield, Michigan, United States Michigan First Credit Union Full time

    Member Service Center RepresentativeAt Michigan First Credit Union, we're seeking a highly skilled and customer-focused Member Service Center Representative to join our 24/7 Call Center team. As a key member of our team, you'll be responsible for delivering exceptional service to our members, providing solutions to their inquiries, and building strong...

  • Customer Service Representative

    3 days ago

    Southfield, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive, engaging experience.Take customer...

  • Customer Service Representative

    3 days ago

    Southfield, Michigan, United States Hart Medical Equipment Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Hart Medical Equipment. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving any issues they may have.Key Responsibilities:Assist customers with their...

  • Customer Service Representative

    2 weeks ago

    Southfield, Michigan, United States Hart Medical Equipment Full time

    Job SummaryHart Medical Equipment is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As the first point of contact for customers, you will be responsible for providing exceptional service, taking orders, answering questions, handling complaints, and troubleshooting problems.Key ResponsibilitiesAssist internal...

  • Customer Service Representative

    7 days ago

    Southfield, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your key responsibilities will include greeting customers, taking orders, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    1 month ago

    Southfield, Michigan, United States Public Storage Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional service to our customers, ensuring their storage needs are met, and exceeding their expectations.Key ResponsibilitiesAssess customer...

  • Customer Service Representative

    4 weeks ago

    Southfield, United States CVS Health Full time

    CVS Health - 28588 Northwestern Hwy [Retail Associate / Team Member] As a Customer Service Representative at CVS, you'll: Provide participants with the right information at the right time; Help participants make better decisions about their health and health care; Promote a positive team environment, continuously evaluating and identifying opportunities to...

  • Customer Service Representative

    3 days ago

    Southfield, Michigan, United States CVS Health Full time

    Key Responsibilities:As a Customer Service Representative at CVS Health, you will be responsible for providing participants with the right information at the right time. This involves helping participants make better decisions about their health and healthcare. Additionally, you will promote a positive team environment, continuously evaluating and...