Patient Service Coordinator
12 hours ago
The Department of Medicine, Division of Gastroenterology and Hepatology at Sibley Memorial Hospital is seeking a Patient Service Coordinator/MAwithduties and responsibilities related to patient care in the ambulatory clinic environment.
Specific Duties & Responsibilities
Patient Service Coordinator Responsibilities - 50%
- Offer friendly, courteous, and confidential assistance to every patient to ensure a positive experience.
- Maintain accurate information on each patient to facilitate the patient encounter.
- Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work effectively in a team environment.
- Schedule patients for laboratory tests, medical examinations, and consultations.
- Relay information to patients regarding preparation for laboratory tests and examinations. Coordinate visits within the department or between several departments.
- Telephone and interview patients and/or family members to obtain accurate pre-registration information and confirm appointments.
- Print and mail directions, maps, fee schedules, and department-specific information to patients. Send medical questionnaire forms to patients to obtain missing information.
- Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
- Obtain and/or verify patients‘ demographic data by phone or in person.
- Confirm appointments by telephone and/or mail.
- Fill vacancies due to cancellations.
- Obtain pre-certifications as required by patients‘ healthcare insurers or managed care providers.
- Register patients for clinical appointments using a computerized database.
- Inform patients of costs of care being provided and guide them to appropriate resources for further information, guidance, or assistance.
- Arrange or assist in securing transportation for patients.
- Answer phones and provide routine information to callers.
- If a patient has to be admitted to the hospital, handle the administrative tasks of admission so the patient can go directly to the floor.
- Review patient charges and extract chargeable items.
- Collect time-of-service payments, issue receipts, and prepare cash settlement records.
- Input diagnostic and procedure codes to TAP system for computer billing.
- Discuss patient charges with patients and/or patients‘ families when appropriate.
- Work with available support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans, or other payment sources.
- Refer patients to appropriate offices and ensure applications for funds are made.
- Prepare patients‘ statements of charges and review them with patients.
- Assist with basic insurance and third-party queries and explain payment policies.
- Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA-compliant medical records requests, manage incoming and outgoing faxes, and provide accurate appointment entry/check-in/check-out.
Medical Assistant Responsibilities - 50%
- Collect patient information and assessment data.
- Obtain and record patient‘s vital signs: temperature, pulse, respirations, blood pressure, weight, and height.
- Report assessment findings to the practitioner and record them on appropriate documentation forms in a timely manner.
- Obtain additional data from patients and significant others based on initial data collection.
- Perform chart reviews prior to clinic visits to obtain historical data.
- Monitor patient status, recognizing and reporting abnormal findings or changes in condition.
- Organize patient care activities based on assessment findings.
- Confirm and clarify written orders prior to the implementation of delegated tasks.
- Maintain and use principles of aseptic techniques and infection control when performing clinical duties and tasks.
- Under clinical supervision, perform delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures.
- Assist practitioners in identified patient procedures/treatments/examinations (preparation, positioning, supplies, equipment).
- Proactively problem-solve and identify solutions to barriers to safety.
- Appropriately obtain and manage specimens, including labeling, form completion, transport to laboratories, and log maintenance.
- Perform quality control for waived testing.
- Act as a ‘trainer‘ for new employee and extern orientation and coordinate activities related to proficiency for these employees.
- Recognize emergency situations and implement emergency procedures according to clinic guidelines.
- Administer first aid, CPR, and maintain emergency equipment and supplies.
- Provide appropriate patient education, health information materials, and community resource lists as directed, and maintain educational supplies.
- Identify patients‘ need for additional information and refer them to appropriate healthcare resources.
- Perform injections, including but not limited to flu, Hepatitis A, B, and C.
- Take pre-visit vitals, including weight, blood pressure, and temperature.
- Obtain lab results and, under MD guidance, perform routine patient notification of results.
Unit Operations
- Assist patients to exam rooms and prepare patients for examination.
- Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales using proper body mechanics and safety measures.
- Identify patients with special needs.
- Direct patients with medical complaints who call or arrive at the clinic to the patient‘s physician and/or emergency room for assistance.
- Order, stock, and maintain exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms, and equipment.
- Recognize patient care trends affecting unit supplies and notify the clinic manager.
- Operate clinical equipment according to equipment procedures, including safety and quality control checks.
- Check clinic areas and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Report findings to the appropriate person or arrange for repairs as required.
- Ensure that soiled linen, needle containers, and potentially infectious waste are appropriately disposed of and removed from the clinic and exam area according to infection control guidelines.
- Perform related and delegated tasks, including requests for prescription refills, taking and relaying messages, directing patient flow, and running errands.
- Work with the healthcare team to ensure smooth and efficient patient flow and clinical operation.
- Problem-solve obstacles to throughput processes and notify the manager and patients of wait times.
- Assist with front desk duties, including but not limited to: Filing, Scanning, Purging records, Clearing the fax machine and distributing documents appropriately, and/or Printing EPR notes.
Additional Responsibilities
- Identify self-learning needs related to job description and seek appropriate resources to meet learning needs.
- Participate in staff meetings by providing constructive input and facilitating problem-solving.
- Identify opportunities for performance improvement and provide input for the development of solutions.
- Identify and use a variety of resources to validate patient care decisions.
- Demonstrate the knowledge and skill necessary to provide care or service based on physical, psychosocial, educational, safety, and related criteria appropriate to the age of the patients served includingNeonate Adults: 18-64 years of age;Pediatrics/Adolescents: Under 18 years of age;Geriatrics: 65 years and older.
- High School diploma or equivalent
- Certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP); if not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire.
- Current CPR certification by the American Heart Association or the American Red Cross.
- Must maintain MA and CPR certification/registration during employment.
- One year of work experience in customer service.
- Additional education may be substituted for required experience, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Classified Title: Patient Service Coordinator/Medical Assi
Job Posting Title (Working Title):Patient Service Coordinator/MA
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($50,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 7:30a - 4p
Exempt Status:Non-Exempt
Location:District of Columbia
Department name: SOM DOM Gastroenterology
Personnel area: School of Medicine
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