Guest Service Representative

2 months ago

Madison, United States Clarion Madison at Alliant Energy Center Full time

Join the award winning team at the Clarion Suites at the Alliant Energy Center This event-focused hotel is just a short drive to numerous downtown Madison attractions, University of Wisconsin-Madison campus, and more

We are currently seeking a personable, motivated individual to fill the role of a Guest Service Representative/Front Desk Agent within our Guest Services department. Ideal candidates will have previous customer service experience, an interest in the hospitality field, ability to work independently, is self-motivated, has a high degree of professional and effective decision making. Flexible scheduling is a must - this position will primarily be scheduled between the hours of 2pm and 11pm, 2nd shift, which is great for those that have daytime obligation that are needing to work around. Evenings, weekends, and holidays will be required as needed by the occupancy of the hotel.

This position has the opportunity to be dual trained as Night Audit, for PTO and absence purposes which a shift differential may be available, as well as the Shuttle Van Driver.

Some responsibilities may include, but are not limited to:

  • Successful history as a front desk agent or related customer service experience.
  • Understanding of how to use hotel's Property Management Software (PMS) systems.
  • Flexible schedule to meet business needs.
  • Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
  • Ability to maintain a composed, gracious and professional attitude.
Responsibilities:
  • Represents the first point of contact with guests and handles all stages of a guest's stay.
  • Accommodate and anticipate guests needs, respond promptly and professionally.
  • Acts as the information liaison for the property and guests using all communication avenues.
  • Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
  • Process and collect payments, accurately adhering to all cashier procedures.
  • Maintain a clean and neat front desk area.
Must be able to successfully pass a background check as it relates to the job responsibilities for this position.

Benefits such as:

For all team members:
  • Eligibility to enroll in the 401(k) after 6 months of service.
  • 100% match at 3% contributions, 50% up to 5%.
  • Paid Time Off - Sick & Vacation
  • Holiday Pay
  • Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
  • Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.
For regular full time team members/leadership team:
  • We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

S&L Hospitality is a privately held hotel development and management company with our corporate office located in Verona, WI. The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make S&L Hospitality a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched.

Our mission is to provide comfortable, clean, safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business.

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