Night Audit Guest Services Associate

3 weeks ago


Madison, Wisconsin, United States Bird Dog Equity Partners LLC Full time
Job Overview:
Bird Dog Equity Partners LLC is seeking a skilled Night Audit Guest Services Representative to join our team. As a Night Audit GSR, you will serve as the first point of contact for our guests, managing all aspects of their accommodation.

Responsibilities:
- Perform check-in and check-out tasks with attention to detail
- Manage online and phone reservations, providing information about rooms, rates, and amenities
- Welcome guests upon arrival, assign rooms, and inform them about payment methods and credit card verification
- Liaise with housekeeping staff to ensure clean and tidy rooms
- Respond to guest inquiries in a timely and professional manner

Requirements:
- Work experience as a Front Desk Agent, Receptionist, or similar role preferred
- Experience with property management software a plus
- Understanding of travel planning websites like Booking and TripAdvisor
- Strong customer service attitude, excellent communication and organizational skills

Salary: $40,000 - $55,000 per year, depending on experience

Location: Best Western East Towne Suites

This position requires flexibility to work over nights, weekends, and holidays.

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