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Customer service representative

2 months ago

Malvern, United States Randstad Full time

Start Date: 8/23 Must be local to Malvern, PA for in-office days Tues - Thurs Working as a Randstad Associate answering and assisting the client's investors with their questions about financial products and services in a call center environment. You'll be much more than a customer service professional. You'll be a technical subject matter expert (paid training provided.) You'll be using virtual technology to develop relationships with clients and understand their unique investment to position the appropriate solutions or actions.

This job is for you if you:

  • Have strong communication and relationship management skills
  • Excel in explaining complex information in ways that are easy to understand.
  • Want to be part of a small team that's motivated by helping others and serving the best interests of Vanguard's investors.
  • Like to work hard in a professional environment that stresses respect and teamwork.
  • Demonstrate self-motivation and an overall drive to succeed.
  • Are flexible and thrive in fast-paced work environments.
salary: $22 - $23 per hour
shift: First
work hours: 8:30 AM - 7 PM
education: High School

Responsibilities

Core Responsibilities
  • Taking inbound calls to the Change of Ownership Department to assist clients with changes to their accounts after they've experienced a life-changing event (opening new accounts, transferring assets, updating account information)
  • Familiarity with different investment account types (IRA, Individual, trust accounts) and being able to understand basic rules and regulations governing the different account types
  • Providing guidance to beneficiaries when inheriting Vanguard account holder's assets including assisting with web registration, pre-filling forms, and explaining the inheritance process and paperwork required
  • Completing administrative tasks when notified of a client's passing such as placing restrictions to secure decedent's information and assets
  • Documents and notates clear and detail client interactions for case notes
  • Navigates multiple computer screens, resources, and software to provide accurate responses to client inquiries
  • Develops basic knowledge of Vanguard funds, products, and services, and of the overall Financial Services industry


The essential functions of this role include:
working in a smoke free environment
Skills Client Service Customer Relationship Management Finance Call Center
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.