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Customer Service Representative

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Malvern, Pennsylvania, United States Baskin Robbins Full time

Position Overview: You are applying for a role with a franchisee of Baskin Robbins, not Baskin Robbins, Inc., or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Job Responsibilities:

The role of a Baskin Robbins cashier encompasses various essential duties. The primary responsibilities include:

  • Operating cash registers efficiently and accurately.
  • Welcoming customers warmly and taking their orders for ice cream and beverages.
  • Completing transactions with precision and speed.
  • Maintaining cleanliness at workstations and ensuring a tidy environment.
  • Preparing and serving ice cream products according to established recipes.
  • Restocking supplies, including cups and food items, as needed.
  • Assisting team members in various tasks to ensure smooth operations.

Key Responsibilities Include:

  • Communicating effectively with team members, treating everyone with fairness and respect.
  • Responding positively to feedback and guidance.
  • Taking accountability for responsibilities during shifts.
  • Adhering to the work schedule and arriving prepared to work on time.
  • Prioritizing guest satisfaction and ensuring a pleasant experience for each customer.
  • Addressing specific customer needs and resolving issues promptly.
  • Following brand standards to deliver high-quality products to guests.
  • Keeping work areas clean and conducting thorough cleaning of guest areas as directed.
  • Completing all required training and assisting in the training of new team members.
  • Implementing restaurant standards and marketing initiatives effectively.
  • Preparing all products according to the appropriate recipes and procedures.
  • Adhering to all procedures related to cash handling, cleanliness, food safety, and restaurant security.
  • Complying with all restaurant, brand, and franchisee policies.

We value internal growth and development. Join us to enhance your skills, build lasting relationships, and make a significant impact in a workplace where people, quality, and value are paramount.