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Customer Service Representative

2 months ago

Malvern, Pennsylvania, United States Grandin Road Full time

Join Our Team as a Retail Store Team Member

About the Role:

As a Retail Store Team Member at Grandin Road, you will be an integral part of our store operations, ensuring that customers receive exceptional service while effectively managing inventory and promoting our brand.

Your Responsibilities:

Customer Engagement

  • Provide prompt and courteous assistance to customers, fostering loyalty and encouraging repeat visits.
  • Address customer inquiries efficiently, aiming to resolve issues at the first point of contact.
  • Represent the Grandin Road brand positively to all customers.
  • Enhance sales through effective merchandising and product knowledge.

Cash Handling

  • Process transactions and refunds accurately using the store's point-of-sale system.
  • Ensure the cash drawer is balanced before store opening and report any discrepancies to management.
  • Complete necessary documentation for refunds and voids.
  • Direct customer returns to the appropriate channels.
  • Notify staff and management of any security concerns.

Inventory Management

  • Receive and verify deliveries, ensuring all documentation is accurate.
  • Check, price, and prepare products for sale, documenting any discrepancies.

Visual Merchandising

  • Ensure all products are clearly labeled with accurate information.
  • Timely transfer of stock from the stockroom to the sales floor, ensuring proper display.
  • Maintain the relevance of information on point-of-sale materials.
  • Report and document any damaged goods that are not suitable for sale.
  • Uphold high standards of cleanliness and store appearance to create a welcoming environment for customers.

What You Bring to the Team:

  • Strong communication skills.
  • Commitment to high customer service standards.
  • Awareness of health and safety practices in the workplace.
  • Professional demeanor and positive attitude.
  • Ability to multitask and prioritize effectively in a dynamic environment.
  • Adherence to all company policies and procedures.

Education and Experience:

Minimum Education: High School Diploma or equivalent.

Minimum Experience: None required.

Preferred Experience: At least 1 year in retail or a similar role is preferred.