Client Service Representative

**Client Service Representative**

at Suveto New York Our team works closely together to provide excellent care to our patients, focusing not only on the bond between the patient and client but also on being advocates for them and the families who love them. As a veterinary assistant, you will be a crucial member of our care team. As a member of our team, you will receive training, continuing education, and an opportunity to rotate through the various technician assignment areas.

**Description** The purpose of this position is to perform clerical duties related to veterinary care and treatment, closely interact with clients and (small animal) patients, process invoices and payments, handle the cash drawer, and provide miscellaneous support to the veterinarians, veterinary practice manager and other staff members. Operates under the direct supervision of the veterinary practice manager. **Requirements** **Telephone Skills** Utilize effective listening skills to obtain all necessary medical and personal information from the client. **Computer Knowledge** Performs over the counter selling of pet supplies and pet foods. Exercise a technical knowledge of products sold. Demonstrate initiative and teamwork in everyday duties by seeking other work to do during slack times, assisting other employees within the practice, and filling in for other employees as needed. Organize work area and exercise time management skills to maximize personal efficiency within the practice. Prioritize tasks and handle multiple tasks in a calm, organized manner. **Knowledge and Skills** Knowledge of general office practices and procedures, receptionist and telephone techniques. Knowledge of spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and interpret medical records. Ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, handle cash and other forms of payment, and interact closely with clients and pets daily. Ability to provide excellent customer service to clients. Shows a genuine desire to bond clients to the practice both on the job and off the job if the opportunity presents itself. * commensurate with experience

* range $17 - $20 per hour

401k (4% match) & Financial Coaching Continuing Education Allowance **Physical Requirements:** The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, employees may be regularly required to lift and or move up to fifty pounds as well as bend, sit, squat, or stand for periods of time. This job also includes phone and computer work which will need to be performed. Location (City) * **Voluntary Self-Identification**

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